Remote Operations Coordinator

Landing; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading rental management company in Mexico seeks a Remote Coordinator to ensure that property units meet move-in standards and manage customer relationships. The successful candidate will excel in communication, problem-solving, and organizational skills while working in a fast-paced environment. This role offers a competitive salary and various health benefits, including medical and dental insurance.

Servicios

Competitive Salary

Grocery Vouchers $1500 monthly

12 days of vacation

5 PTO days

Major Medical Health Insurance

Minor Medical Health Insurance

Dental Plan

Vision Plan

In Office parking

7 days of Landing Stays per year

Formación

• Passion for creating exceptional customer experiences at every touchpoint.
• Ability to own relationships and resolve issues proactively.
• Strong organizational skills and the ability to thrive in a fast-paced environment.

Responsabilidades

• Ensure all units meet move-in standards before a member’s arrival.
• Resolve customer escalations with professionalism.
• Maintain key relationships with property partners and hosts.
• Manage support tickets and maintenance requests.
• Monitor key performance metrics.

Conocimientos

Customer-first mindset

Outstanding communication skills

Organizational skills

Problem-solving

Ability to use data and metrics

Descripción del empleo

About the Role:

Are you passionate about creating exceptional customer experiences and ensuring smooth operations? As a Remote Coordinator, you’ll take full ownership of your assigned market, ensuring every member’s journey is seamless from when they move in until the next time they book their stay. In this role, you’ll oversee property readiness, manage escalations, and work proactively to deliver a world‑class experience that exceeds expectations.

This is your opportunity to combine strategic thinking with hands‑on execution, driving results and making a meaningful impact in a dynamic, customer‑focused environment.

About the Team:

Our Field Operations team is at the heart of delivering outstanding service and ensuring every member feels at home. Collaborating with hosts and our Member Support Team, we work behind the scenes and on the frontlines to provide flawless operations and unmatched satisfaction for our members and guests.

This position will report to a Hub Head and work closely with our Member Support Manager. The position offers a Monday – Friday schedule (8 AM – 5 PM based on local time of market assignment).

What You’ll Do:

• Own market success by ensuring all units meet move‑in standards before a member’s arrival.
• Take the lead on resolving customer escalations with professionalism, creativity, and a commitment to delivering exceptional service.
• Maintain key relationships with property partners, hosts, and back‑ops teams to ensure seamless operations.
• Manage and resolve support tickets and maintenance requests.
• Monitor and improve key performance metrics, such as Net Promoter Score (NPS), customer satisfaction (CSAT), cleaning quality, and check‑in scores.

What You Need:

• A customer‑first mindset with a passion for creating exceptional experiences at every touchpoint.
• Outstanding communication skills, ability to own relationships and resolve issues proactively.
• A hands‑on approach to problem‑solving, digging into the details to ensure no stone is left unturned.
• Strong organizational skills and the ability to thrive in a fast‑paced, constantly evolving environment.
• Comfort using data and metrics to inform decisions and drive continuous improvements.
• A strategic thinker who can balance big‑picture goals with day‑to‑day execution.

What We Offer

• Competitive Salary
• Grocery Vouchers $1500 monthly
• 12 days of vacation from the first year available after 90 days
• 5 PTO days
• Major Medical Health Insurance (MetLife)
• Minor Medical Health Insurance (Axxa)
• Dental Plan
• Vision Plan
• In Office parking
• 7 days of Landing Stays per year