Remote LATAM Customer Success Pro - Onboarding & B2B

SupportYourApp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global Support-as-a-Service leader is seeking a Customer Success Specialist to deliver onboarding and support in a multicultural and remote environment. Candidates should possess excellent English communication skills, relevant experience in customer success or trade operations, and the ability to manage multiple tasks effectively. The company offers a fixed schedule, competitive compensation in USD, and a culture prioritizing personal development and a healthy work-life balance.

Servicios

Fixed schedule: Monday-Friday, 11 AM-7 PM, GMT-3

Opportunity to cooperate fully remotely

Inclusive international environment

Formación

• 2-4 years in customer success or trade operations.
• Direct B2B experience with enterprise-level customers.
• Hands-on experience with bulk shipping and logistics.

Responsabilidades

• Deliver eBL onboarding, training, and client support.
• Guide users through eBL workflows and operational procedures.
• Handle first-line eBL issues and escalate if needed.

Conocimientos

Excellent English communication skills

Interpersonal skills for working with diverse cultures

Analytical skills for operational problem-solving

Ability to manage multiple tasks

Content creation for training materials

Educación

Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Descripción del empleo

A global Support-as-a-Service leader is seeking a Customer Success Specialist to deliver onboarding and support in a multicultural and remote environment. Candidates should possess excellent English communication skills, relevant experience in customer success or trade operations, and the ability to manage multiple tasks effectively. The company offers a fixed schedule, competitive compensation in USD, and a culture prioritizing personal development and a healthy work-life balance.