Remote L1 Technical Support Manager – Bilingual

Samsara; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Manager for their Level 1 Technical Support team. This remote role focuses on coaching and mentoring team members, ensuring high-quality customer support across multiple channels. Candidates should possess 3+ years in a contact center environment and be bilingual in Spanish and English. The position emphasizes strong problem-solving skills and a commitment to team success. A competitive compensation package accompanies this opportunity, with a supportive work culture encouraging career growth.

Servicios

Competitive total compensation package

Employee-led remote and flexible working

Health benefits

Formación

• 3+ years of leading teams within a high-volume contact center support environment is required.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Solid knowledge of support processes and ability to drive changes in productivity.

Responsabilidades

• Drive your team’s performance ensuring best-in-class customer satisfaction.
• Manage staff and contract partners critical to frontline success.
• Analyze and report on top customer trends for training and product improvement.

Conocimientos

Bilingual - Spanish and English fluency

Problem-solving and troubleshooting skills

Customer-facing skills

Analytic skills

Strong technology skills

Educación

BA/BS or equivalent work experience

Descripción del empleo

A leading technology company is seeking a Manager for their Level 1 Technical Support team. This remote role focuses on coaching and mentoring team members, ensuring high-quality customer support across multiple channels. Candidates should possess 3+ years in a contact center environment and be bilingual in Spanish and English. The position emphasizes strong problem-solving skills and a commitment to team success. A competitive compensation package accompanies this opportunity, with a supportive work culture encouraging career growth.