Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Customer Success Manager to support customers and enhance their experience with various products such as Ubuntu. This remote position focuses on onboarding new customers, solving ticket requests, and collaborating with internal teams to meet customer objectives. The ideal candidate will possess strong customer-facing skills, empathy, and a passion for technology. The company offers a rewarding remote work environment, competitive compensation, and an annual bonus based on performance.

Servicios

Personal learning and development budget of USD 2,000 per year

Distributed work environment

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Formación

• Empathetic individual with a natural drive to help others.
• Ability to structure and constantly update documentation.
• Proficiency in multiple languages is appreciated.

Responsabilidades

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Onboard new customers and introduce them to products.
• Collaborate with Sales and Support to fulfill customer objectives.

Conocimientos

Customer-facing experience

Empathy

Passion for technology and Ubuntu

Excellent presentation skills

Strong organizational skills

Team player

Descripción del empleo

A leading tech firm is seeking a Customer Success Manager to support customers and enhance their experience with various products such as Ubuntu. This remote position focuses on onboarding new customers, solving ticket requests, and collaborating with internal teams to meet customer objectives. The ideal candidate will possess strong customer-facing skills, empathy, and a passion for technology. The company offers a rewarding remote work environment, competitive compensation, and an annual bonus based on performance.