Remote Graduate Customer Success Manager

Canonical; A distancia; MXN 1,090,000 - 1,273,000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience through proactive support and onboarding. The role involves engaging with customers to address their needs and facilitating their use of various tech products. Successful candidates will possess strong customer-facing skills, empathy, and a passion for technology, particularly Ubuntu. This position offers a remote work environment with benefits including professional development budgets and performance-driven bonuses.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Priority Pass for travel

Formación

• Customer-facing experience is essential.
• An empathetic individual is desired.
• Strong organizational skills to maintain documentation.
• Ability to engage with various departments.

Responsabilidades

• Support customers by resolving ticket requests.
• Enhance documentation for Q&A and onboarding.
• Drive campaigns targeting multiple customers.
• Onboard new customers to various products.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Team player

Descripción del empleo

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experience through proactive support and onboarding. The role involves engaging with customers to address their needs and facilitating their use of various tech products. Successful candidates will possess strong customer-facing skills, empathy, and a passion for technology, particularly Ubuntu. This position offers a remote work environment with benefits including professional development budgets and performance-driven bonuses.