Remote Education Tech Support Specialist

Jonajo Consulting; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative education firm in León, Mexico is seeking full-time customer service professionals to support an education platform. Candidates must possess 1 to 5 years of experience in customer service, have strong communication skills, and be able to work flexible hours, including weekends and public holidays. The role involves providing efficient service, managing customer complaints, and troubleshooting issues. This is a fully remote position offering a salary between $20 - $30 per month.

Formación

• 1 to 5 years of customer service experience in hospitality, call center, or IT support.
• Must be able to work on weekends and public holidays.
• Advanced English proficiency is required.

Responsabilidades

• Provide friendly and efficient service.
• Handle and resolve customer complaints.
• Respond professionally to inbound phone calls.
• Identify and resolve issues appropriately.
• Research information and troubleshoot problems.

Conocimientos

Strong communication and interpersonal skills

Ability to manage stress

Technical aptitude

Flexibility in operations tasks

Patience and empathy

Educación

Bachelor's degree

Descripción del empleo

An innovative education firm in León, Mexico is seeking full-time customer service professionals to support an education platform. Candidates must possess 1 to 5 years of experience in customer service, have strong communication skills, and be able to work flexible hours, including weekends and public holidays. The role involves providing efficient service, managing customer complaints, and troubleshooting issues. This is a fully remote position offering a salary between $20 - $30 per month.