Remote Dispatcher and Customer Support (Emergency Services)

EmergencyMD; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A U.S.-based Fire & Water Restoration Company is looking for a Dispatcher / Customer Service Representative to work remotely from Mexico. The role entails critical customer interaction during emergencies, requiring fluent English and strong organizational skills. Responsibilities include answering calls, dispatching crews, and managing schedules effectively. The position offers an hourly pay of $6.00 to $9.00 and opportunities for long-term growth in a stable environment.

Servicios

Performance-based raises

Long-term growth opportunities

Work-from-home flexibility

Formación

• 2-3 years of experience in dispatch, customer service, or call center roles.
• Comfortable working with CRM systems and scheduling tools.
• Reliable internet connection and quiet home workspace.

Responsabilidades

• Answer inbound calls from U.S. customers in English.
• Gather accurate information and assess customer needs.
• Dispatch technicians, vehicles, and equipment efficiently.
• Manage daily and weekly schedules.
• Handle customer concerns professionally and empathetically.

Conocimientos

Fluent English (spoken and written)

Strong phone etiquette

Active listening skills

Multitasking ability

Calm under pressure

Descripción del empleo

A U.S.-based Fire & Water Restoration Company is looking for a Dispatcher / Customer Service Representative to work remotely from Mexico. The role entails critical customer interaction during emergencies, requiring fluent English and strong organizational skills. Responsibilities include answering calls, dispatching crews, and managing schedules effectively. The position offers an hourly pay of $6.00 to $9.00 and opportunities for long-term growth in a stable environment.