Remote Client Support Representative - Travel

Sweetcarolinatravels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel support company is looking for a Remote Client Support Representative to assist clients throughout their travel journey. This fully remote role involves responding to inquiries, providing information on destinations, managing itinerary changes, and ensuring client satisfaction. The ideal candidate will have strong communication skills, customer service experience, and the ability to work independently. The company offers comprehensive training, growth opportunities, and travel-related perks in a collaborative remote environment.

Servicios

Comprehensive training

Growth opportunities

Access to travel perks

Collaborative remote team environment

Formación

• Strong customer service skills and experience in travel, hospitality, or support roles.
• Ability to work independently and stay organized in a remote environment.
• Quick learner of new booking systems and digital tools.

Responsabilidades

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely manner.
• Assist with itinerary changes, cancellations, and special requests.
• Provide information on destinations and travel requirements.
• Monitor trips and communicate proactively with clients.
• Resolve issues efficiently to maintain customer satisfaction.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable

Detail-oriented

Comfortable in a remote role

Learning new systems quickly

Passionate about travel

Descripción del empleo

Remote Client Support Representative - Travel

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment