Remote Bilingual Payroll Support Specialist

Siemens Energy; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A major tech company is seeking a Customer Support Specialist to provide exceptional support for payroll inquiries in a fully remote capacity within Mexico. The ideal candidate will have over a year of customer service experience and be fluent in both Spanish and English to effectively address employee concerns. This role offers the chance to work with diverse clients in education and healthcare, promising career growth and professional development opportunities.

Servicios

Global exposure with international clients

Structured HR and operational support

Opportunities for career growth

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong patience, empathy, and urgency when resolving customer issues.
• Ability to work in sensitive, compliance-focused environments.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent in Spanish

Fluent in English

Proficiency with Microsoft Office Suite

Herramientas

CRM systems

Salesforce

Descripción del empleo

A major tech company is seeking a Customer Support Specialist to provide exceptional support for payroll inquiries in a fully remote capacity within Mexico. The ideal candidate will have over a year of customer service experience and be fluent in both Spanish and English to effectively address employee concerns. This role offers the chance to work with diverse clients in education and healthcare, promising career growth and professional development opportunities.