Regional Account Manager Mlac Fcm

Flight Centre Careers; Ciudad de México; Presencial; MXN 805,000 - 1,165,000; Jornada completa

Descripción de la vacante

A global travel management firm is looking for a Regional Account Manager in Mexico City to manage relationships with clients and oversee strategic growth across LATAM markets. The ideal candidate will have a Bachelor's Degree in Management and at least 5 years of experience in Account Management. Responsibilities include conducting reviews with partners, maintaining client retention, and producing reports. The role offers a vibrant workplace culture and numerous employee benefits.

Servicios

Generous paid time off

Travel perks and discounts

Health & wellness programs

Global career opportunities

Formación

• Fluent in English; Portuguese desirable.
• Minimum 5 years of experience in Account Management within LATAM markets.

Responsabilidades

• Conduct regular reviews with region-based FCM Partner Account Managers.
• Ensure required training for AMs is undertaken.
• Maintain client retention, escalating any at-risk situations as needed.
• Produce monthly reports and recommendations.
• Represent the client within FCM and be the first point of contact.

Conocimientos

Sales experience

Direct sales

B2B sales

Cold calling

Account management

Territory management

Strategic planning

Sales management

CRM software

Negotiation

Educación

Bachelor’s Degree in Management

Descripción del empleo

Regional Account Manager (Latin America)

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About the Opportunity

• This specific role of Regional Account Manager is designed to manage the relationship between FCM Travel Solutions and clients.


• FCM OBW Experts lead by demonstrated performance within the business and are experts in all facets of the AM role.


• The provision of travel programmes will comply with global and/or regional agreements, delivering savings through spend leverage, tightened program control and consistent operational services.

Client programmes will be built on agreed global and regional requirements while considering local market diversities.

Key Responsibilities

• Conduct regular reviews with region‑based FCM Partner Account Managers.


• Ensure required training in business acumen and the FCM product suite is undertaken by AMs.


• Encourage and streamline organic growth within the region; use Lighthouse to track and monitor.


• Maintain client retention, escalating any at‑risk situations as needed.


• Produce monthly reports, client handbooks, business planning documents and local market recommendations.


• Communicate performance outcomes to Multinational Account Managers.


• Escalate serious service issues, breaches of contract or needs for additional support.


• Escalate client requests outside the agreed service agreement and contract.


• Escalate matters with unclear policy, process, or technology interpretations.


• Provide quarterly client updates to the nominated Multinational Account Management team.


• Guide AMs in accessing online libraries in Lighthouse and the FCM Global Extranet.


• Advise on FCM’s global account‑management procedures and monitor competitive activity.

OBW Expert Engagement

• Provide feedback to Multinational Account Managers and the regional Network Leader on local market performance.


• Develop a multinational business plan detailing objectives, strategies and measurable targets; deploy with each local Account Manager.


• Assess client travel programmes against the business plan in partnership with local FCM Account Managers.


• Drive direct and indirect savings through supplier contract reviews and booking/expense management procedures.


• Ensure compliance and growth across air, hotel, car, rail, ground transport, insurance and VIP services.


• Implement Service Level Agreements with local FCM Account Managers and operational teams.


• Coordinate all departments for successful local programme implementation.


• Assist clients with multi‑market and global supplier agreements; hotel procurement managed by the FCM Hotel Product team.


• Prepare annual Airline Opportunity Analysis and Travel Policy Opportunity analysis for clients.


• Maintain a central reference file of client policies, forms and negotiated supplier information.


• Keep client data updated in FCM Lighthouse, recording all contacts, communications and reporting.


• Represent the client within FCM and act as the first point of contact for the client’s multinational Travel Manager.


• Provide formal reviews of the client’s travel programme using MIR tools.


• Develop and maintain multi‑level client relationships.


• Control the account‑management budget and recover all costs.


• Produce detailed analyses of client‑generated income, including correct fee accumulation and on‑charge of additional services.


• Collaborate with Multinational Sales Leaders for new and existing business opportunities.


• Actively contribute at team and regional meetings.


• Advise on best‑practice through monitoring competitive activity.

Experience & Qualifications

• Fluent in English; Portuguese desirable.


• Bachelor’s Degree in Management.


• Minimum 5 years of experience in Account Management within LATAM markets.

Work Perks – What’s in it for you

• Enjoy a fun and vibrant workplace culture.


• Celebrate successes at regular Buzz Nights and the annual Global Gathering.


• Use your quick‑thinking expertise and tenacity to solve problems.


• Live a passion for travel and learn from a travel‑centric team.


• Build personal connections with a diverse group of colleagues.


• Commit to diversity, equity and inclusion through Employee Resource Groups and inclusive recruitment.


• Grow and evolve within a career‑focused environment.


• Receive full support for professional and personal development.


• Contribute to the company’s CSR initiatives through volunteering and fundraising.

Benefits Include

• Generous paid time off, 40% vacation bonus and 30‑day Christmas bonus.


• Travel perks and discounts.


• Health & wellness programs.


• National and international award nights and conferences.


• Medical expense insurance.


• Life insurance coverage per company policy.


• Social security benefits (IMSS), retirement savings (SAR) and housing fund (INFONAVIT).


• Food vouchers equal to 5 % of gross monthly salary.


• Participation in the company pension plan.


• Global career opportunities across a network of brands and businesses.

Location: Mexico City – Argentina

If this sounds like the opportunity you have been waiting for, then APPLY NOW.

EXTERNAL POSTINGS ONLY – Only those selected to continue in the process will be contacted.

INTERNAL POSTINGS ONLY – Prior to applying to an internal position, you must have worked with the company or your current role for a minimum of 6‑12 months and notify your leader.

Our philosophy centers on people. Flight Centre Travel Group promises an environment of equal respect, dignity and opportunity for all. We value an inclusive, supportive workplace that reflects the diversity of society.

We are committed to a barrier‑free recruitment process. We welcome accommodation requests to make our hiring and onboarding experience accessible. Please notify us of any accommodation needs during the process.

Key Skills

• Sales experience, direct sales, B2B sales, cold calling, account management, territory management, strategic planning, sales management, CRM software, negotiation.

Employment Type: Full‑Time

Vacancy: 1