Premium Resolution Partner

DoorDash Mexico; Ciudad de México; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A prominent food delivery service is seeking a Premium Resolution Partner to deliver best-in-class support for Merchants. In this role, you will resolve complex issues, build relationships through various communication channels, and anticipate Merchant needs. Qualified candidates should have at least 2 years of relevant experience and a passion for customer service. This opportunity allows for personal growth within a rapidly expanding company that values diversity and inclusion.

Servicios

Comprehensive benefits

Employee well-being initiatives

Formación

• At least 2 years of experience in account management, customer support, retail, or hospitality.
• Passion for helping people in customer service roles.
• Ability to advocate for customer experience.

Responsabilidades

• Resolve complex Merchant issues and advocate for their needs.
• Build strong relationships with Merchants via various communication channels.
• Proactively anticipate issues and collaborate with teams.

Conocimientos

Account management

Customer support

Proficiency with Salesforce

Proactive customer interaction

Communication skills

Educación

College degree or equivalent experience

Herramientas

Salesforce

Microsoft Office

G Suite

Descripción del empleo

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant’s direct point of contact, guiding them through highly complex issues. You will investigate problems thoroughly, advocate for the Merchant's needs, and work collaboratively with Account Owners, Product, and Strategy teams. You will contribute to a new support program aimed at differentiating DoorDash through high-quality, white-glove service.

Key Responsibilities

• Resolve complex Merchant issues by getting into the details and advocating relentlessly for their needs.
• Build strong relationships with Merchants via phone, video calls, email, and other channels, meeting them where they are.
• Proactively anticipate issues and strategize solutions, collaborating with cross-functional teams to ensure smooth experiences.
• Work daily with Merchants to ensure flawless service delivery.
• Develop expertise in DoorDash systems and resources to promote positive Merchant outcomes.
• Deliver exceptional service that makes Merchants love working with DoorDash.

Qualifications

• At least 2 years of experience in account management, customer support, retail, hospitality, or related fields.
• Industry experience preferred.
• College degree or equivalent experience.
• Proficiency with Salesforce or similar CRM software, Microsoft Office, and G Suite.
• Experience providing advisory support through proactive and reactive interactions.
• Ability to advocate for customer experience within a team or initiative.
• Passion for helping people in customer service roles.

Note: This position is for applicants in NYC or remote roles associated with an NYC office. We use Covey in our hiring process, and results are publicly available. For more info, see Covey's review.

About DoorDash

DoorDash aims to empower local economies through innovative technology and logistics. We started with food delivery and are expanding to deliver any goods. Our rapid growth offers opportunities for employees to bring their perspectives, solve challenges, and advance their careers. We prioritize employee well-being with comprehensive benefits.

Our Diversity & Inclusion Commitment

We are dedicated to fostering an inclusive community by hiring diverse teams from all backgrounds. Innovation thrives when everyone has a seat at the table. If you need accommodations, please inform your recruiting contact.

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