Partner Success Specialist (Bilingual)

Concentrix; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer engagement firm in Mexico City is seeking a Specialist, Partner Success. The ideal candidate will focus on B2B sales, enhancing customer retention, and managing sales processes. You will engage with clients, promote services, and leverage world-class training opportunities for professional growth. Proficiency in both Spanish and English, alongside a passion for customer experience, is essential for this role.

Servicios

World-class training opportunities

Formación

• 3+ years of prior experience working in a B2B sales capacity.
• Ability to work fully on-site in CDMX (insurgentes).
• Excellent knowledge of MS Office programs.

Responsabilidades

• Improve customer retention and revenue growth for an established customer base.
• Achieve defined metrics by promoting the sale of services.
• Conduct monthly/quarterly consultative reviews and health checks.

Conocimientos

B2B sales experience

Customer experience passion

Sales pipeline management

Proficient in MS Office

Salesforce.com or CRM experience

Intermediate to advanced English

Descripción del empleo

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Specialist, Partner Success to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world‑class training opportunities to grow and enhance your skills and career.

You Have

• The ability to work fully on-site in CDMX (insurgentes)
• 3+ years of prior experience working in a B2B sales capacity
• Language requirements : Spanish & English B2+ (intermediate‑advance)
• A passion for customer experience
• Experience with sales pipeline management and forecasting
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly / monthly / quarterly sales forecasts
• Achieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partners
• Conduct monthly / quarterly consultative reviews and health checks analyzing our needs
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
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