Operations Manager

DoorDash; Ciudad de México; Presencial; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A leading delivery service company is seeking an Operations Manager in Mexico City. You will lead a team dedicated to delivering exceptional customer experiences while driving operational excellence. Candidates should have over 8 years in customer experience or operations, proven leadership skills, and a data-driven approach to performance improvement. This role emphasizes collaboration and team development within a fast-paced environment. Competitive benefits included.

Servicios

Comprehensive benefits

Career development opportunities

Flexible working environment

Formación

• 8+ years of experience in Customer Experience or Operations in fast-paced environments.
• Proven leadership experience coaching high-performing teams.
• Confident in collaborative and individual contributions.

Responsabilidades

• Lead and develop a team for success through coaching and performance management.
• Manage daily operations including workforce planning and SOP updates.
• Collaborate with partners to ensure customer interactions meet high standards.
• Analyze performance data and implement improvements.

Conocimientos

Customer Experience

Operations Management

Data Analysis

Leadership

Team Development

Herramientas

Excel

Descripción del empleo

About the Team

At DoorDash, we're building a world-class Operations team to support our rapidly growing Australian market. As we scale, we're looking for an Operations Manager to lead the charge in delivering exceptional service to our customers, merchants, and Dashers. You'll be at the forefront of operational excellence and play a critical role in developing our team and driving performance in a high-growth environment.

About the Role

We're looking for an experienced, people-first operator to lead our Merchant Experience Operation team in Australia. You'll oversee a group of customer experience consultants, coaching for performance, and continuously improving processes to deliver a best-in-class support experience.

At DoorDash, we’re customer-obsessed—everything we do starts with making life better for the people we serve. This is your opportunity to build and lead a team that embodies that obsession, working cross-functionally to drive both excellent outcomes and operational efficiency.

You’ll be excited about this opportunity because you will…

• Lead, coach, and develop: Set your team up for success through strong onboarding, performance coaching, and career development.
• Drive operational excellence: Manage day-to-day operations including workforce planning, schedule optimization, timecard approvals, and maintaining/updating SOPs.
• Elevate the customer experience: Collaborate with cross-functional partners to ensure every customer interaction reflects our high standards and values. Provide your team with the resources and context they need to delight customers at every touchpoint.
• Continuously improve: Use data to analyze team performance, identify trends, and implement scalable solutions. Champion a mindset of constant iteration and being “1% better every day.”

We’re excited about you because…

• You bring 8+ years of experience in Customer Experience, Operations, or related roles in fast-paced, service-focused environments.
• You have proven leadership experience, having coached and developed high-performing teams and guided individuals through career growth.
• You’re deeply collaborative and team-oriented, while also confident as an individual contributor when needed.
• You're analytically strong—enjoy working with data, have intermediate to advanced Excel skills, and can translate insights into action.
• You’re humble, principled, and people-first. You lead with fairness, empathy, and integrity.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.