Operations Engineering

Hsbc Global Services Limited; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading banking and financial services organization is seeking a skilled professional in Xico, Mexico, with expertise in Java and JEE platforms. The role involves analyzing client processes, designing workflow solutions, and supporting business stakeholders across time zones. Candidates should have 5+ years of experience with technical skills in data extraction, cloud platforms, and business process management tools. HSBC offers a robust leave package and fosters a culture focused on well-being and inclusivity.

Servicios

Additional leave days

Flexible working opportunities

Formación

• 5 years of proven experience with Java / JEE platform.
• Advanced knowledge of data extraction techniques.
• Good communication skills in English (Advanced C1 level).

Responsabilidades

• Analyze client processes to identify areas for improvement.
• Define project scope and design optimal workflow solutions.
• Support business stakeholders in multiple time zones.

Conocimientos

Java

JEE

Data extraction techniques

Workflow design

System administration

Business Process Management tools

Cloud experience

HTML

JavaScript

AI knowledge

Descripción del empleo

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose

Seeking a highly skilled professional with working knowledge of the JEE platforms. Extensive knowledge on design, database and cloud platforms is a plus. Able to assist clients in implementing and maximizing the potential of the software / solutions to meet their specific business needs.

Main Activities

This role requires the candidate to be able to analyze client process and to identify areas for improvement and potential opportunities for automation and improvements in process / workflow.

Define project scope, and design optimal workflow solutions.

Present technical solutions to stakeholders, explaining complex concepts in clear, understandable terms.

Support business stakeholders in more than one time zone and, to work closely with internal US business partners, to provide face‑to‑face troubleshooting support if something breaks.

Maintain business continuity and to provide confidentiality of information.

Assess and articulate the impact of a change / incident of the Service / System.

Qualifications - External

Candidate should have a good communication and written skill in English to be able to communicate with the global colleagues on a needed basis with over an Advanced C1 level of English.

Technical Skills

• 5 years of proven experience with Java / JEE platform, including advanced knowledge of data extraction techniques, workflow design, and system administration.

Has 5+ years working knowledge of the J2EE, Win, Unix, Database and Cloud and able to apply the same in day‑to‑day job.

Capability to assess and articulate the impact of a change / incident of the Service / System.

Provides Expertise to Help Resolve Production Incidents

Regularly documents user guides, knowledge materials and the business impacts / benefits.

Familiarity with These Software Products a Plus

• Any Business Process Management tools / Technologies
• Java, HTML, JavaScript, Open Frameworks
• IBM BPM, BAW
• Cloud Experience
• Workflow Automation tools
• Some / knowledge about AI

Competencies

• Business Needs Advocate
• Project Manager
• Agile Deliver
• Azure Manager

Effective Communicator

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Process Mexico Private LTD