Operations Call Center Lead - Drive Quality & Coaching

Daimler Truck; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading multinational financial services firm in Mexico City is seeking an Operations Call Center Team Lead to enhance service quality and training initiatives. The role involves managing daily operations, ensuring compliance, and developing team members through coaching and feedback. Candidates should have a bachelor's degree and 2–4 years of supervisory experience in a fast-paced environment. Strong skills in Microsoft Office and analytics are essential, contributing to the success of the organization.

Formación

• 2–4 years of experience in a supervisory or team-lead role within a fast-paced environment.
• Experience in managing daily operations and achieving performance objectives.
• Strong coaching and employee development skills.

Responsabilidades

• Manage daily activities and performance of the call center team.
• Provide support for internal and external audit requests.
• Conduct coaching and development sessions for team members.
• Deliver regular updates on compliance and personnel issues to management.

Conocimientos

Microsoft Office Suite: Excel, PowerPoint, Outlook

Power BI

Analysis and strategizing capabilities

Educación

Bachelor's degree in business administration, Operations Management or a related field

Descripción del empleo

A leading multinational financial services firm in Mexico City is seeking an Operations Call Center Team Lead to enhance service quality and training initiatives. The role involves managing daily operations, ensuring compliance, and developing team members through coaching and feedback. Candidates should have a bachelor's degree and 2–4 years of supervisory experience in a fast-paced environment. Strong skills in Microsoft Office and analytics are essential, contributing to the success of the organization.