Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Travel Experience Specialist to provide exceptional customer service for luxury travel clients. This fully remote position focuses on supporting clients through their travel journey, ensuring professionalism, attention to detail, and client satisfaction. Responsibilities include managing bookings, assisting with reservations, and maintaining organized records. The ideal candidate has strong communication skills, experience in customer service, and a passion for travel. Join a collaborative team and enjoy travel-related perks and opportunities for career development.

Servicios

Career development opportunities

Travel-related perks and industry discounts

Collaborative and supportive team culture

Formación

• Customer service experience in travel, hospitality, or a related field preferred.
• Comfortable using digital tools, booking platforms, and communication software.

Responsabilidades

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Resolve client questions or concerns with care and a solutions-focused mindset.

Conocimientos

Strong communication and interpersonal skills

Customer service experience

Ability to work independently

High level of organization

Comfortable using digital tools

Passion for travel

Descripción del empleo

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.