Logistics and Order Management Agent

AMETEK; Apodaca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company located in Apodaca, Nuevo León, is seeking a Logistics and Order Management Agent. The role involves overseeing logistics activities, entering orders, and managing imports and exports. Ideal candidates will be fluent in English and Spanish, possess a diploma in logistics, and have experience with ERP and CRM systems. This position is critical for maintaining operational efficiency across international operations.

Formación

• Prior experience in shipping, receiving, and administrative support.
• Good physical condition for manual tasks.
• Comfortable in cross-functional and multicultural environments.

Responsabilidades

• Enter customer orders into CRM and ERP systems.
• Track order status and ensure timely processing.
• Collaborate with sales teams to maintain accurate pipeline data.
• Manage import and export activities to and from Mexico.

Conocimientos

Fluent in English

Fluent in Spanish

Detail-oriented

Organized

Team player

Educación

Professional diploma in logistics or related field

Herramientas

ERP systems (SAP, Oracle, NAV)

CRM platforms (Salesforce)

Microsoft Office

Descripción del empleo

The Logistics and Order Management Agent plays a key role in ensuring the efficient movement of goods and seamless exchange of information across both local and international operations. This versatile position combines hands‑on logistics activities—such as receiving, shipping, and inventory management with administrative and customer service functions, supporting teams in Canada, the United States, and Mexico.

Key Responsibilities

Back‑Office & Administrative Support

• Enter customer orders into CRM and ERP systems.
• Track order status and ensure timely processing.
• Input and update sales opportunities in CRM (e.g., Salesforce).
• Collaborate with sales teams to maintain accurate pipeline data.
• Support USA-based back‑office team with administrative tasks.

Logistics Operations

• Receive and inspect incoming goods or raw materials.
• Verify quantities and quality upon reception.
• Notify relevant departments (Support, Logistics, etc.) of received items.
• Prepare and pack orders for shipment, ensuring compliance with air freight and international standards.
• Produce and manage shipping documents (proforma invoices, packing lists).
• Maintain inventory accuracy using ERP systems.
• Monitor stock levels and communicate potential shortages.
• Coordinate domestic and international shipments.

Mexico Imports & Exports

• Manage import and export activities to and from Mexico, ensuring adherence to international trade laws and customs procedures, including a thorough understanding of various customs regimes.
• Analyze and interpret Mexican import documentation (e.g., pedimentos, invoices, certificates) to validate proof of import and ensure accurate record‑keeping.
• Understand Mexico’s international trade processes, including tariff classifications, Incoterms, and cross‑border logistics and transport strategies.

Ideal Profile

• Education: Professional diploma in logistics, office administration, or field related to international business.
• Experience: Prior experience in shipping, receiving, and administrative support.
• Languages: Fluent in English and Spanish (spoken and written).
• Technical Skills: Proficient with ERP systems (SAP, Oracle, NAV), CRM platforms (Salesforce), and Microsoft Office.
• Soft Skills: Autonomous, detail‑oriented, organized, and a team player.
• Physical Requirements: Good physical condition for manual tasks.
• Communication: Comfortable in cross‑functional and multicultural environments.