Lcl Import Customer Service

Ecu Worldwide Mexico; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A logistics company based in Xico, Mexico, is seeking an LCL Import Customer Service representative to manage quotes and bookings for ocean shipments. The role demands excellent customer service skills, adaptability to a fast-paced environment, and bilingual proficiency in English and Spanish. This position involves scheduling cargo pickups, providing delivery quotes, and supporting general office operations. Candidates should possess a high school diploma and have a strong understanding of Microsoft Office applications.

Formación

• Prior industry experience preferred but not required.
• Excellent verbal and written skills.
• Ability to present information effectively and respond to questions.

Responsabilidades

• Respond to phone and e‑mail rate or booking requests.
• Schedule cargo pickup within North America.
• Provide quotes for delivery and customs clearance.

Conocimientos

Customer service

Bilingual (English/Spanish)

Microsoft Office

Attention to detail

Adaptability

Educación

High school diploma or equivalent

Descripción del empleo

LCL Import Customer Service Summary

Provides Ocean LCL Import quotes and bookings including inland / door moves at origin, on‑carriage services, and DAP / DDP services at destination. Supports general office operations whenever needed.

Essential Duties and Responsibilities

• Respond to phone and e‑mail rate or booking requests from clients, partners, agents, or outside sales representatives.
• Work with truck brokers and asset‑based carriers to schedule cargo pickup within North America for delivery into designated terminals.
• Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested.
• Assist with personal effects and household goods for walking clients, answer phones, mail original documents, and support general office operations as needed.

Competencies

• Manage difficult customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance professionally.
• Speak clearly and persuasively in positive or negative situations.
• Listen and get clarification.
• Respond well to questions.
• Write clearly and informatively.
• Presents numerical data effectively.
• Able to read and interpret written information.
• Balances team and individual responsibilities effectively.
• Give and welcome feedback.
• Contributes to building a positive team spirit.
• Follow policies and procedures.
• Complete administrative tasks correctly and on time.
• Support organization's goals and values.
• Other competencies may be required according to assignments.

Qualifications

• Prior industry experience preferred but not required.
• Ability to effectively present information and respond to questions from managers, customers, and the public. Well‑versed with Microsoft Office applications.
• Attention to detail and adaptability to a changing environment.
• Excellent verbal and written skills.
• Bilingual (English/Spanish) – required depending on the branch.
• Highly organized and able to work in a fast‑paced environment.
• High school diploma or equivalent.
• Two years experience in customer service (preferred).