Key Accounts & Qa Lead — Customer Support Manager

Fedex; Cuautitlán; Presencial; MXN 728,000 - 1,094,000; Jornada completa

Descripción de la vacante

A global logistics company is looking for a Customer Support Manager in Cuautitlán, Mexico. In this role, you will oversee team activities, manage performance for key accounts, and provide coaching to ensure top-level service. The ideal candidate must possess a MAESTRO certification and have 3-5 years of business experience along with strong leadership and communication skills. This position offers an opportunity to lead a dedicated team and contribute to exceptional customer experiences.

Formación

• 3-5 years of business experience is essential.
• Experience in managing customer support teams is preferred.

Responsabilidades

• Oversee representative activities in the customer support team.
• Manage performance for key accounts.
• Provide coaching to ensure top-level service.

Conocimientos

Leadership

Communication

Educación

MAESTRO certification

Descripción del empleo

A global logistics company is seeking a Customer Support Manager in Cuautitlán, Mexico.

In this role, you will oversee representative activities, manage performance for key accounts, and provide coaching to ensure top-level service within the customer support team.

Candidates should possess a MAESTRO certification and have 3-5 years of business experience along with strong leadership and communication skills.