Junior Project Manager - Shared Services

PepsiCo; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading food and beverage company is hiring for a role that focuses on maintaining the knowledge management system and leading service delivery operations. Candidates should have a bachelor's degree and at least 2 years of experience in service delivery or shared services. Responsibilities include managing projects aimed at process improvement and ensuring timely completion of deliverables. This position offers opportunities to impact global initiatives and promote operational excellence.

Servicios

Opportunities for daily learning and development

Recognition programs for performance

Flexibility program for work-life balance

Wellness programs for financial security

Formación

• 2+ years of experience in Service Delivery, Shared Services, or Operations/Projects.
• Strong verbal and written communication skills with ability to influence stakeholders.
• Demonstrates outstanding ability to organize and leverage knowledge resources effectively.

Responsabilidades

• Maintain and enhance the knowledge management system for Control Shared Services.
• Lead day-to-day service delivery operations, ensuring performance meets KPIs.
• Manage cross-functional projects focused on efficiency and standardization.

Conocimientos

Service Delivery

Collaboration

Analytical skills

Communication skills

Critical thinking

Educación

Bachelor’s degree in Business, Finance, Information Systems, or related field

Herramientas

ServiceNow

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

This role requires a strong balance between operational excellence and project leadership, supporting global initiatives, ensuring service continuity, and driving continuous improvement across processes. The main purpose of this role is to maintain the knowledge management system for Control Shared Services. This will include granting access, supporting creation or importing of new Desk Top Procedures, monitoring of existing Desk Top Procedures and all other admin related support for the documenting process.

In addition, the role will support project management, ensuring timely and accurate completion of all life cycle deliverables, including governance, status reporting, schedule and scope management, and cost calculation and reporting, making sure that all deliverables are executed on time and accordingly to the needs of each project.

The role will also oversee the monitoring of KPIs established for the follow up of the service level, including necessary guidance to the functional teams in the SSC, this could mean developing initiatives that enhance our service delivery, and providing information to the teams for the decision‑making process, according to tendencies in our indicators.

Your Impact

• Maintain and enhance the knowledge management system for Control Shared Services, including granting access, supporting creation/import of Desk Top Procedures, and providing administrative support for documentation processes.
• Lead day‑to‑day service delivery operations, ensuring performance meets or exceeds agreed KPIs and SLAs.
• Manage cross‑functional projects focused on efficiency, standardization, and process improvement.
• Monitor progress of project's, technical deliverables and facilitate issue/risk mitigation and action plans.
• Coordinate business go‑live and deployment.
• Manage central repository of projects documentation.
• Build, maintain, and manage the project roadmap and end‑to‑end project deliverables across the project lifecycle.
• Ensure the establishment of the project cost, ensuring its reporting with the budget team.
• Monitor indicators on a monthly basis, ensuring the correct documentation from the functional areas.
• Lead and execute ad hoc projects as assigned, ensuring timely delivery of objectives, effective stakeholder engagement, and alignment with organizational priorities.
• Prepare and deliver reports and insights to senior leadership.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field.
• 2+ years of experience in Service Delivery, Shared Services, or Operations/Projects.
• Proactive collaboration and adaptability, being a team player, with the ability to work effectively in dynamic, collaborative and ambiguous environments and support multiple initiatives.
• Strong verbal and written communication skills with ability to influence stakeholders across organizational geographies and functions, including communication in English language.
• Empathy and stakeholder awareness, demonstrating the ability to understand and anticipate the needs, concerns, and perspectives of impacted teams to foster positive change adoption, and assess risks properly.
• Good analytical skills with strong critical thinking and problem‑solving skills.
• Demonstrates outstanding ability to organize, share, and leverage knowledge resources effectively.
• Prior experience with Knowledge Management tools preferred (e.g. ServiceNow).
• Ability to work in a highly matrixed organization, handling competing priorities.
• Results‑oriented strategic thinker who demonstrates curiosity and bias for action.
• Desirable high level of influence in others: confident when dealing with different Leadership Team members with more seniority and experience, interacting with, influencing & aligning them, and peers.
• Be sensitive to cultural differences, and able to deal with these.

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.