Jr. Customer Support Specialist - Bilingual Spanish - (Onsite in Guadalajara, MX)

TeamViewer; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading remote connectivity software company in Mexico is seeking a Customer Support representative. In this role, you will provide Level 1 technical support, answer user inquiries, and assist with billing to ensure service delivery. Candidates must possess fluency in both Spanish and English, along with strong IT knowledge. This is an onsite position, ideal for those wanting to be part of a dynamic and diverse team that values professional growth and open communication.

Servicios

Health Benefits: major medical expenses services

Life insurance

Food Vouchers

Parking at the Midtown Plaza

Quarterly team building events

Casual dress code

Snacks and soft drinks/Occasionally free lunches

Learning opportunities – internal & external

Formación

• High School diploma or GED required.
• Preferred: Associates or Bachelor's degree in relevant field or equivalent work experience.
• 1+ years prior experience in a high volume call-center is preferred.
• Fluency in Spanish & English is mandatory.
• Advanced knowledge of Windows® operating systems is required.
• Intermediate knowledge of MS Office software is required.
• High level of IT and technical knowledge is necessary.
• Fluency in French is a plus.

Responsabilidades

• Provide Level 1 technical support to end-users.
• Assist with billing and ensure successful delivery of services.
• Promote and maintain a high-quality, professional service-oriented company image.
• Answer user questions via phone and email.
• Conduct online demonstrations of software functionalities.
• Determine potential sales opportunities and forward leads.
• Make customer satisfaction calls to improve service delivery.
• Follow up on outstanding service issues.

Conocimientos

Excellent oral and written fluency in Spanish

Excellent oral and written fluency in English

Advanced knowledge of Windows® operating systems

Intermediate knowledge of MS Office software

High level of IT and technical knowledge

Experience in a high volume call-center

Educación

High School diploma or GED

Associates or Bachelors degree in relevant field

Descripción del empleo

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives

• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)

• Conduct online demonstrations to explain software functionalities to existing customers as needed

• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software

• Determine potential for sales opportunities and forward sales leads to the responsible teams

• Make customer satisfaction calls and participate in surveying customers to further improve service delivery

• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED

• Associates or Bachelors degree in relevant field or equivalent work experience is preferred

• 1+ years prior work experience in a high volume call-center, customer care role is highly preferred

• Excellent oral and written fluency in Spanish & English (Mandatory)

• Advanced knowledge of Windows® operating systems is required

• Intermediate knowledge of MS Office software is required

• High level of IT and technical knowledge with interest in the IT field

• French language is an added plus

Additional Information

• Please note this is a ONSITE position: Av Adolfo Lopez Mateos 2405 Col. Providencia. (IN OFFICE POSITION / NO REMOTE)

• Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.

• It's all about the team: become part of a community that values respect, support and open feedback.

• Our teams collaborate and work with each other towards a common goal.

• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.

• It's all about the team: become part of a community that values respect, support and open feedback

• Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth

• Benefit from learning opportunities – internal & external

• Health Benefits:major medical expenses services / Life insurance

• Food Vouchers

• Parking at the Midtown Plaza

• Quarterly team building events, and companywide “All Hands” meetings

• Snacks and soft drinks/ Occasionally free lunches.

• Open door policy and casual dress code.

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.