IT Support Specialist

Ipfdigital; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico City seeks an IT Support Specialist to provide first-line support and manage incidents for their online loan platform. The successful candidate should have strong customer service skills, be fluent in business English, and possess knowledge of SQL and Windows. With a hybrid work model, this role offers benefits like a monthly free lunch, English classes, and various team-building events. Join a global start-up committed to employee well-being and financial inclusion.

Servicios

Hybrid working model

Work Leave Permissions

Work Life Balance Program

Free Lunch once per week

English classes

Team building events

Unlimited online Medical Attention

Formación

• Fluent in verbal and written business English is essential.
• At least 2 years of experience in a Helpdesk position.
• Familiarity with testing database changes.

Responsabilidades

• Solve problems/incidents raised by business users.
• Support the online loan management platform.
• Create and maintain IT support knowledge base.

Conocimientos

Fluent in business English

Customer service skills

SQL knowledge

Windows proficiency

Knowledge of Python

Experience with JIRA

Herramientas

MySQL

JIRA

Descripción del empleo

Who are we?

IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role IT Support Specialist as being critical in shaping and persevering our organizational culture that is centred around our purpose.

At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You’ll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

Overview

This position is a part of our international IT Team. Currently we are building international IT Operations team, which will be providing IT services for different regions and of course Mexico with strong plans for expansion on new markets worldwide. We are not a corporation but a truly global start-up with its own culture focused on delivery and effectiveness.

Responsibilities

• Solving problems/incidents raised by business users (using ticketing system)
• Supporting our online loan management platform as first line of support
• Cooperation with other IT teams in providing world-class IT support
• Ordering IT equipment and software licenses
• Creating and maintaining IT support knowledge base
• Work collaboratively with Customer Care and IT Development teams on more complex technical requests and issues to ensure an effective resolution
• Work hard to develop strong relationships with the extended digital team and to be flexible and pragmatic
• Have an attitude of ‘Why not! Let’s do it’
• Always look to do the best for your customers, whether internal or external

Skills & Qualifications

• Fluent in verbal and written business English (essential)
• Appropriate computer skills (Windows is a must, Mac X and Linux knowledge is desired)
• Must have excellent customer service skills
• Knowledge in working with SQL queries.
• Used to working with testing database changes and writing basic SQL queries (MySQL)
• Knowledge in working with Python desired
• JIRA ticketing system knowledge would be an advantage
• Minimum 2 years of experience as a Helpdesk position
• Experience in software quality assurance
• Be able to support critical incidents out of hours (on-call duty)

Benefits

• Work with the best team in a startup environment
• Hybrid working model
• Work Leave Permissions additional to the Law
• Work Life Balance Program with different initiatives
• Free Lunch once per week
• English classes
• Various team building events throughout the year
• Unlimited online Medical Attention, Psychological and Nutritional Advisory
• Self – care

Next steps

If your answer is yes, please send us your CV.

Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.