IT Operations Support Specialist

Cummins México; Región Centro; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global company in Mexico is seeking an IT Operations Support Specialist to join their team. This role involves providing technical support for applications, ensuring high availability and minimal business impact. The ideal candidate will have a strong understanding of Informatica Master Data Management and Data Quality applications, as well as agile development experience. This position offers a hybrid work model and requires a college degree in a relevant field.

Formación

• Good understanding of Informatica Master Data Management and support.
• Experience with Data Quality and Data Governance applications.
• Ability to ensure high availability of application capabilities.

Responsabilidades

• Coordinate and escalate issues with vendor and internal teams.
• Monitor and track incident tickets and system improvements.
• Assist Production Support Team with pending actions.
• Drive creation of Knowledge Base for common issues.

Conocimientos

Informatica Master Data Management

Data Quality

Data Governance

Support and Maintenance

Agile development knowledge

Analytical abilities

Problem-solving skills

Educación

College degree in Computer Science or related field

Herramientas

Informatica

Jira

Q-test

Unix

Java

PL/SQL

Descripción del empleo

DESCRIPTION

We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented IT Operations Support Specialist to join our team specializing in IT for our CUMMINS in Guadalajara, Jalisco (Hybrid role: 3 days on site, 2 days home office).

This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications.

This role would be responsible for technical support for MDM applications, ensuring minimal business impact and high availability of application capabilities.

RESPONSIBILITIES

• Coordinate and Escalate with Vendor and Internals team for issue resolution
• Partner with support team on issue analysts, business impact and resolution
• Monitor, assign and track incident tickets / issues/ system improvements to completion
• Assist the Production Support Team in expediting pending actions from Users/BU IT/GPVs
• Drive creation of Knowledge Base of all the commonly occurring issues.
• Take actions on risks/issues highlighted by Production Support Teams.
• Strong analytical and problem-solving abilities with attention to detail.
• Agile development knowledge/experience desired. An ideal candidate will have experience with Jira, Q-test, and test automation.
• Performance Tuning experience preferred.

COMPETENCIES

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.

System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

EDUCATION, LICENSES, CERTIFICATIONS

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE

Minimal relevant work experience required.

QUALIFICATIONS

This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications.

This role would be responsible for technical support for MDM applications, ensuring minimal business impact and high availability of application capabilities.

PREFERRED SKILLS

• Informatica (Supplier 360, Product 360, Customer 360, & Location 360)
• Informatica Data Quality, Active VOS
• Informatica Cloud Data Governance and Catalog
• Informatica Intelligent Data Management Cloud (IDMC)
• Unix
• Java
• PL/SQL
• Azure Databricks