Instructional Designer Mexico City, Mexico

Percepta; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global service provider seeks an experienced Instructional Designer to analyze client training needs and develop training materials. The role involves designing diverse training solutions and conducting evaluations to enhance effectiveness. Candidates should have a relevant Bachelor's degree, excellent project management skills, and proficiency with tools like Articulate and Microsoft Office. This is a remote role based in Mexico City, offering a competitive monthly salary along with substantial benefits.

Servicios

Monthly salary of 21,000 pesos

Annual vacation (16 days)

25% vacation bonus after one year

Christmas bonus (15 days)

Groceries card

Restaurant card after 90 days

Saving fund (13%)

Life insurance

Medical insurance

Training and development programs

Formación

• 3+ years of experience in training and development.
• ISD certifications are desirable.
• Experience in curriculum design is preferred.

Responsabilidades

• Analyze training needs based on client-based programs.
• Design and develop training materials using various methodologies.
• Conduct evaluations to measure training effectiveness.

Conocimientos

Project management

Creativity

Strong writing skills

Communication skills

Analytical skills

Detail-oriented

Educación

Bachelor's Degree in Instructional Design or related fields

Herramientas

Articulate Storyline 360

Camtasia

Microsoft Office Suite

Descripción del empleo

At Percepta, we offer first-class service in every market we serve.

What you'll do

The Instructional Designer analyzes the training needs for client-based programs.

Works closely with clients to assess, develop, and implement training materials.

Designs and develops new hire, cross‑training, and other training materials using ADDIE and other curriculum development methodology.

Evaluates and administers traditional and eLearning training solutions using various multi‑media formats and authoring tools.

Assesses content development effectiveness to enhance training content as needed.

Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

Typical day – Design, Development, and Implementation (60%)

Design and develop learning objectives and outcomes. Partner with internal and external clients to create and edit training materials. Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to eLearning, Self‑Paced Training, Instructor‑Led Training (ILT), or Virtual ILT delivery methods. Design and develop facilitator and participant material for new hire, continuous, and cross‑training by project. Design practical application scenarios including practical application exercises, role‑plays, case studies, games, and simulations. Develop and maintain knowledge artifacts to be used in both training and production. Develop and conduct Train‑The‑Trainer (TTT) sessions. Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.

Project and Program Management (20%)

Develop timelines and project plans for development, deliver project plans, and receive approval of timelines. Partner with all customers (internal and external) to identify training needs by program. Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development. Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines. Conduct post‑project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Training Analysis / Evaluation (20%)

Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance needs. Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.

What you bring to the role (Qualifications)

• Bachelor's Degree (preferably in Instructional Design, Education, Adult Learning / Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
• Minimum of 3 years of professional training and development experience (1-3 years of Instructional or Curriculum Design preferred).
• Call Center experience is preferred.
• Strong project management and organizational skills.
• Ability to work with all levels of employee and management.
• Creativity.
• Ability to work in a fast‑paced environment.
• Ability to develop training material with short timelines.
• Excellent writing, communication, and presentation skills.
• Detail oriented.
• Positive attitude.
• Ability to prioritize business requests and self‑manage workload and timelines.
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.).
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills.
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness.
• Other.
• Ability to work a flexible schedule to include extended evening and weekend hours as needed.
• Ability to work in a team environment as well as autonomously.
• Ability to travel on a limited basis.

What you can expect (Benefits)

• Monthly Salary of 21,000 pesos.
• Annual Vacations (16 days).
• 25% vacation bonus 1 year, 50% 2 year.
• Christmas Bonus 15 days.
• Groceries Card.
• Restaurant Card after 90 days in the company.
• Saving Fund 13%.
• Life insurance.
• Medical Insurance.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

Working arrangement

Remote. Position based in Mexico City. Required to live only in Mexico City.

About Percepta: Established in ...

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

Percepta is proud to be an equal‑opportunity employer.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vistas and allows every individual to bring value to the table in their unique way.