Instructional Designer

Teletech Holdings, Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer service company is seeking an experienced Instructional Designer to analyze and develop training materials for various programs. Responsibilities include designing learning objectives, collaborating with clients, and conducting training evaluations. The ideal candidate will hold a relevant degree and possess excellent project management and communication skills. This role offers a flexible remote working arrangement and competitive benefits.

Servicios

Monthly Salary of 21,000 pesos

Annual Vacations (16 days)

25% vacation bonus in the 1st year, 50% in the 2nd year

Christmas Bonus – 15 days

Groceries Card

Restaurant Card after 90 days

Saving Fund 13%

Life insurance

Medical Insurance

Training and Development Programs

Formación

• Bachelor’s Degree in relevant fields and relevant curriculum design experience required.
• Minimum of 3 years of professional training and development experience.
• 1-3 years of Instructional or Curriculum Design preferred.

Responsabilidades

• Design and develop learning objectives and outcomes.
• Conduct Front End Analysis to identify curriculum objectives.
• Develop timelines and project plans for development.

Conocimientos

Project management

Creativity

Excellent writing and communication skills

Advanced computer skills

Analytical design skills

Educación

Bachelor’s Degree in Instructional Design or related field

Herramientas

Articulate

Camtasia

Captivate

Descripción del empleo

What you’ll do

The Instructional Designer analyzes the training needs for client‑based programs and works closely with clients to assess, develop, and implement training materials. They design and develop new hire, cross‑training, and other training materials using ADDIE and other curriculum development methodologies, evaluate and administer traditional and eLearning training solutions using various multi‑media formats and authoring tools, and assess content development effectiveness to enhance training content as needed.

During a typical day

• Design, Development, and Implementation (60%)
  • Design and develop learning objectives and outcomes.
  • Partner with internal and external clients to create and edit training materials.
  • Select the most effective instructional methods for delivery, including eLearning, Self‑Paced Training, Instructor‑Led Training (ILT), or Virtual ILT delivery methods.
  • Design and develop facilitator and participant material for new hire, continuous, and cross‑training by project.
  • Design practical application scenarios, including role‑plays, case studies, games, and simulations.
  • Develop and maintain knowledge artifacts to be used in both training and production.
  • Develop and conduct Train‑The‑Trainer (TTT) sessions.
  • Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.
• Project and Program Management (20%)
  • Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
  • Partner with all customers (internal and external) to identify training needs by program.
  • Schedule and lead regular project meetings with all clients to communicate project status and development.
  • Provide project status updates and any possible risks to Training Supervisor in a timely manner.
  • Partner with Training Supervisor to develop action plan to address risks and meet timelines.
  • Conduct post‑project analysis to determine action plan to address risks and meet timelines.
  • Conduct post‑project analysis to determine the quality of implementation and provide feedback recommending training modifications.
• Training Analysis / Evaluation (20%)
  • Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs.
  • Work closely with the client to identify scope, objectives, and approach of project.
  • Conduct analysis on operational performance to identify knowledge gaps.
  • Develop training action plans for individuals and groups based on performance needs.
  • Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.

What you bring to the role

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning / Training, Graphic Arts, or other related fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
• Minimum of 3 years of professional training and development experience.
• 1‑3 years of Instructional or Curriculum Design preferred.
• Call Center experience is preferred.
• Strong project management and organizational skills.
• Ability to work with all levels of employee and management.
• Creativity.
• Ability to work in a fast‑paced environment.
• Ability to develop training material with short timelines.
• Excellent writing, communication, and presentation skills.
• Detail oriented.
• Positive attitude.
• Ability to prioritize business requests and self‑manage workload and timelines.
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.).
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills.
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness.

Other

• Able to work a flexible schedule to include extended evening and weekend hours as needed.
• Ability to work in a team environment as well as autonomously.
• Able to travel on a limited basis.

What you can expect

• Monthly Salary of 21,000 pesos.
• Annual Vacations (16 days).
• 25% vacation bonus 1st year, 50% 2nd year.
• Christmas Bonus 15 days.
• Groceries Card.
• Restaurant Card after 90 days in the company.
• Saving Fund 13%.
• Life insurance.
• Medical Insurance.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

A bit more about your role

Working arrangement: remote.

Position based in Mexico City. Required to live only in Mexico City.

About Percepta

Established in as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we :

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.

EEO Statement

Percepta is an equal opportunity employer and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

Remote Work Indicator

#LI-Remote

Job ID

#J Ljbffr