Industry Leading Customer Onboarding Expert Wanted

Bebeecustomer; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing SaaS company based in Latin America is seeking a Customer Success & Onboarding Specialist to provide exceptional support and ensure customer success. The role involves running onboarding sessions, addressing customer issues, and monitoring product usage. Ideal candidates are organized, communicative, and self-motivated. This full-time remote position offers significant ownership and growth potential in a fast-paced environment focused on customer experience.

Servicios

Flexible remote work arrangement

Huge ownership from day one

Opportunity to grow into a senior role

Make a meaningful impact on a fast-growing company

Formación

• Expect strong written and verbal communication for effective customer interaction.
• Prior experience in customer success or support is essential.
• Organizational skills are crucial for managing multiple customer accounts.

Responsabilidades

• Run onboarding sessions to ensure customers are well-prepared.
• Support customers facing issues with the product.
• Monitor customer usage and gather feedback to improve the product.

Conocimientos

Excellent written and verbal communication skills

Experience in Customer Success or Support

Strong organizational and time management skills

Ability to run friendly and confident video calls

Highly self-motivated and proactive

Descripción del empleo

Job Description

We are seeking a Customer Success & Onboarding Specialist to provide exceptional support to our customers and help them achieve success with our product.

This role is perfect for someone who is highly organized, a great communicator, and loves helping customers.

As a Customer Success & Onboarding Specialist, you will be responsible for running onboarding sessions, supporting customers with any issues they may encounter, and ensuring that they have the best possible experience with our product.

You will also be responsible for monitoring customer usage, identifying areas for improvement, and providing feedback to help shape our product roadmaps. This is a full-time remote role based in Latin America, offering a unique opportunity to work directly with the founder and make a meaningful impact on a fast-growing SaaS company.

Required Skills and Qualifications

• Excellent written and verbal communication skills
• Experience in Customer Success or Support
• Strong organizational and time management skills
• Ability to run friendly and confident video calls
• Highly self-motivated and proactive

Benefits

• Flexible remote work arrangement
• Huge ownership from day one
• Opportunity to grow into a senior CS or operations role
• Make a meaningful impact on a fast-growing SaaS company

Others

We are looking for a team player who is passionate about delivering exceptional customer experiences and helping our customers succeed.

If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.