Human Resources Operations Specialist

Confidential; Estado de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading organization in HR operations seeks an HR Operations Partner II to ensure effective HR processes across Mexico. This role involves managing onboarding, compliance, and supporting HR services while adhering to national labor regulations. The ideal candidate will have a Bachelor’s in HR or Business, 3–5 years of HR experience, and fluency in English and Spanish. This position offers a base salary of 24K-26K MXN monthly, along with comprehensive benefits, and follows a hybrid working model.

Servicios

Major Medical Expense Plan

Life insurance

Saving fund: 10% of base salary

Christmas bonus averaging 30 days' pay

Grocery & Restaurant vouchers

Formación

• 3–5 years of HR experience, preferably in a shared service or regional HR operations environment.
• Experience with onboarding, background checks, data maintenance, and compliance tracking.
• Ability to manage sensitive information with professionalism.

Responsabilidades

• Manage the onboarding process including documentation and orientation.
• Oversee background checks and maintain employee physical files.
• Serve as the primary contact for HR-related inquiries.

Conocimientos

HR operational processes management

Attention to detail

Bilingual (English and Spanish)

Knowledge of Mexican labor legislation

Interpersonal skills

Educación

Bachelor’s degree in Human Resources, Business Administration, or related field

Herramientas

HRIS platforms

Microsoft Office Suite

Workday

Descripción del empleo

Job Summary

The HR Operations Partner II – Mexico plays a critical role in delivering HR operational excellence for employees across Mexico while also supporting broader HR services throughout North America. This role is accountable for the effective execution of core HR operational processes—including onboarding, background checks, training compliance, and HR data management—while delivering responsive and professional employee support through regional HR service channels. Serving as the primary point of contact for local HR operations, the incumbent ensures compliance with national labor regulations, promotes consistency in process execution, and maintains alignment with regional and global HR standards. This position reports directly to the Senior HR Operations Manager, North America, and follows a hybrid work model.

Duties and Responsibilities

HR Operations – Mexico

• Manage the full onboarding process, including pre-employment documentation, start date coordination, and new hire orientation facilitation.
• Oversee background checks and employee status changes (e.g., intern-to-employee conversions) to ensure accuracy, confidentiality, and compliance.
• Maintain and safeguard employee physical files in accordance with local labor laws and audit standards.
• Monitor mandatory training compliance and collaborate with vendors and internal committees to ensure adherence to local regulations.
• Serve as the primary contact for HR-related inquiries via the myHR Mexico inbox, providing timely and policy-aligned resolutions.
• Coordinate local committee activities, engagement events, and wellness initiatives, ensuring proper documentation and participation.
• Act as the Mexico HR Operations SME, advising on local regulatory requirements and ensuring alignment with regional and global HR processes.

HR Operations Support – North America

• Provide Tier 1 HR support via the myHR North America phone line, addressing inquiries from employees in the U.S. and Canada.
• Support HR documentation, data audits, and reporting to maintain compliance and operational accuracy across the region.
• Identify and recommend process improvements to enhance efficiency and service delivery within HR Operations.
• Collaborate and share best practices with HR Operations partners across regions to promote process consistency.
• Participate in special projects and initiatives as assigned to support evolving departmental and organizational needs.

Basic Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of HR experience, preferably within a shared service or regional HR operations environment, supporting Mexico and / or North America.
• Experience managing key HR operational processes such as onboarding, background checks, data maintenance, and compliance tracking.
• Strong knowledge of Mexican labor legislation and HR operational requirements (e.g., employee files, contracts, and training compliance).
• Familiarity with North American HR practices, with the ability to provide support and guidance aligned to U.S. and Canada HR policies and procedures.
• Experience with HRIS platforms and proficiency in Microsoft Office Suite; Workday experience strongly preferred.
• High attention to detail and analytical skills, including the ability to manage data integrity, generate reports, and identify trends or process improvement opportunities.
• Excellent communication and interpersonal skills, with the ability to deliver clear, service-oriented support to employees and stakeholders.
• Proven ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.
• Ability to handle multiple priorities and deadlines in a fast-paced, dynamic environment while maintaining accuracy and service quality.
• Fluency in English and Spanish, both written and verbal, is required.

We offer

• Base salary between 24K & 26K mxn pesos per month
• Major Medical Expense Plan
• Life insurance
• Saving fund : 10% of your base salary
• Christmas bonus averaging 30 days' pay for every year
• Grocery & Restaurant vouchers

Consider that this position requires availability to go to the office 2 times per week.

If you are interested, please send your resume in English.