Hospitality & Travel Coordinator

HB Travels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Hospitality & Travel Coordinator to assist clients with their vacation planning and manage bookings. This role requires strong communication skills and a client-focused attitude, ensuring a smooth travel experience. Responsibilities include responding to inquiries, coordinating accommodations, and maintaining organized records. Candidates with customer service experience in hospitality or tourism will thrive in this supportive remote environment. Travel perks and training opportunities are provided.

Servicios

Travel perks and access to discounted industry rates

Training and continuous support

Formación

• Experience in customer service; travel, tourism, or hospitality is a plus.
• Ability to learn new systems and booking tools quickly.

Responsabilidades

• Respond to customer inquiries via email, phone, and messaging.
• Assist clients with travel planning, arrangements, and bookings.
• Provide accurate information about destinations and agency procedures.
• Maintain organized client records and ensure clear communication.
• Follow up with clients to confirm details and gather feedback.
• Resolve concerns with empathy and effective problem-solving.

Conocimientos

Strong written and verbal communication skills

Customer service experience

High attention to detail

Excellent organizational skills

Client-focused attitude

Descripción del empleo

We are looking for a Hospitality & Travel Coordinator to support clients throughout their vacation and travel planning process. In this role, you will manage bookings, answer inquiries, coordinate accommodations, and ensure each client enjoys a smooth, stress-free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, hotel and transportation arrangements, booking changes, cancellations, and special accommodation requests.
• Provide accurate and current information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.
• Fully remote flexibility – work from any location with a schedule that suits your lifestyle.

Travel perks and access to discounted industry rates.

• Training and continuous support to help you grow in the travel and hospitality field.
• A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

Strong written and verbal communication skills.

• Customer service experience; travel, tourism, or hospitality experience is a plus.

High attention to detail and excellent organizational skills.

Ability to learn new systems and booking tools quickly.

• A positive, client-focused attitude and genuine interest in helping travelers enjoy seamless travel experiences.