Head of Customer Care Operations

Schneider Electric; Monterrey; Presencial; MXN 1,428,000 - 1,786,000; Jornada completa

Descripción de la vacante

A leading multinational corporation is seeking a Head of Customer Care Operations to ensure operational excellence and drive customer experience enhancement. This role requires a Bachelor’s degree in engineering, proven management experience, and strong negotiation skills. You will collaborate with various teams to implement strategies that align with the company's sustainability goals. Join a company known for valuing inclusion and driving impactful change. Apply to be part of a dynamic, innovative team.

Formación

• Experience in supply chain operations required.
• Proven management experience needed.
• Ability to prioritize tasks efficiently.

Responsabilidades

• Ensure that operations achieve all SLAs.
• Develop strong relationships across the organization.
• Implement digital solutions for enhanced customer experience.

Conocimientos

Negotiation skills

Fluency in English

Project management

Coaching and mentoring

Educación

Bachelor’s degree in engineering

Descripción del empleo

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Join our dynamic team as a Head of Customer Care Operations.

What will you do:

• Ensure that operations consistently achieve all SLAs and meet productivity targets.
• Develop and maintain strong working relationships across the organization, especially with Logistics, Supply Chain, and Distributors.
• Provide coaching and mentoring to Customer Care Center operations managers (Claims, Order Management, Order Entry, and other back-office operations).
• Identify constraints to achieving goals and collaborate to implement effective solutions between the Front Office team and the Supply Chain team.
• Work closely with peers and support functions (Training, Quality, and Continuous Improvement) to develop strategy, define action plans, and ensure operational continuity.
• Partner with the Digital Transformation team to implement digital solutions that enhance customer experience and improve efficiency.

What will make you successful:

• Bachelor’s degree in an engineering field.
• Background in supply chain operations.
• Proven management experience, demonstrating expertise and the ability to thrive in this role.
• Positive attitude; intellectually curious with a passion for learning.
• Strong negotiation skills to drive initiatives and achieve desired outcomes.
• Ability to manage multiple projects simultaneously and prioritize tasks efficiently.
• Self-directed with an agile mindset.
• Fluency in English, both verbal and written, is required.
• Excellent verbal and written communication skills.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.