Guest Service Representative

Marriott Hotels Resorts; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hotel chain in Veracruz, Mexico seeks a Guest Services Representative to manage check-ins and check-outs, process payments, and ensure guest satisfaction. Ideal candidates will have experience in hospitality and a strong customer service orientation, with attention to detail and ability to address guest needs efficiently. This role offers a dynamic work environment within a reputable organization.

Formación

• Experience with guest check-ins and check-outs.
• Ability to handle guest requests professionally.
• Knowledge of hotel services and local areas of interest.
• Strong attention to detail and ability to follow procedures.

Responsabilidades

• Organize guest check-ins and check-outs.
• Process payments and adjust billing.
• Ensure guest needs are met and issues resolved.
• Run daily reports and maintain confidentiality.

Descripción del empleo

POSITION SUMMARY

Organize confirm process and conduct all guest check‑ins / check‑outs, room reservations, requests, changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services and hours of operation and local areas of interest. Follow up on any outstanding requests or problems from the previous day and resolve them. Run and review daily reports / logs. Complete designated cashier and closing reports in the computer system. Accept and record wake‑up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid‑outs, correction vouchers and miscellaneous charges; provide change. Notify Loss Prevention / Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

QUALIFICATIONS

• Unclear Seniority