Guest Relations & Operations Virtual Assistant JOB ID(SEEDEE1)

Inside Out; México; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A hospitality firm is seeking a part-time Guest Relations & Operations Virtual Assistant. The role requires strong English communication skills and experience in guest relations or hospitality. Responsibilities include responding to inquiries, managing operational tasks, and providing support during peak times. Candidates must be comfortable working independently with various tools and systems. This position offers $7-$8 per hour for 16-20 hours per week, with a flexible start date.

Formación

• Prior experience in guest relations, hospitality, or similar work.
• Ability to work independently with time-sensitive tasks.
• Stable high-speed internet for remote work.

Responsabilidades

• Respond to guest inquiries via messaging and email.
• Provide professional communication aligned with brand standards.
• Execute operational tasks from a structured task list.

Conocimientos

Strong written English communication skills

Customer-facing experience

Problem-solving abilities

Herramientas

Google Workspace

Task management tools

Airbnb

Descripción del empleo

IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED

C1 ENGLISH LEVEL IS REQUIRED; THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

JOB TITLE: Guest Relations & Operations Virtual Assistant

JOB ID: SEEDEE1

INDUSTRY: Real Estate - Hospitality

LOCATION: LATAM Only

JOB STATUS: Part Time

WORK SCHEDULE: Friday 7pm - 11pm EST (Eastern); Saturday 7pm - 11pm EST (Eastern); Sunday 9am - 3pm EST (Eastern)

HOURS PER WEEK: 16-20 Hours per week

SALARY: $7- $8 per hour

TARGET START DATE: ASAP

Role Overview

About the Client: The client is a hospitality company operating a portfolio of 30–40 short-term rental properties across Central Texas and East Tennessee. We manage guest relations, daily operations, turnover coordination, and on-the-ground support across multiple markets. As the company grows, we are expanding our virtual operations team to ensure consistent coverage, high-quality service, and operational redundancy. We currently have an experienced senior VA team lead who will be actively involved in onboarding and daily support.

About the Role: We are seeking a high-caliber Virtual Assistant for Guest Relations & Operations to support our East Tennessee market initially, with potential to support Texas operations as proficiency increases. The ideal candidate has prior hospitality, guest relations, or short-term rental operations experience, with fluent verbal and written communication skills, strong problem-solving abilities, and comfort using a variety of digital tools.

Key Responsibilities

• Respond to guest inquiries via messaging platforms, email, and potentially phone calls as needed.
• Provide friendly, concise, and professional communication aligned with brand standards.
• Handle escalations, urgent guest issues, and schedule-based guest support during peak times.
• Triage issues to handle independently or elevate to next level management and/or the Operations Team if unsure about any question from guests or vendors.

Operations Support

• Execute assigned operational tasks from a structured task list (approx. 10–20 tasks initially; growing to ~40 as proficiency increases).
• Use internal tools to track and complete daily workflow (task management, scheduling, coordination tools).
• Support turnover/cleaning logistics, such as coordinating cleanings, verifying schedules, and monitoring completion.
• Assist with property readiness checks, documentation, and follow-up processes.

Tools & Systems (Experience preferred but not required — training provided)

• Google Workspace (Gmail, Sheets, Docs, Drive)
• Task management and project tracking tools
• Messaging platforms and communication tools
• Operations/cleaning coordination systems
• Short-term rental platforms (Airbnb, VRBO, etc.) a plus

Qualifications Required

• Strong written English communication skills
• Prior experience in guest relations, hospitality, short-term rental operations, or similar customer‑facing work
• Comfort learning multiple tools and following detailed operational processes
• Ability to work independently and handle time-sensitive tasks
• Stable high-speed internet and backup power/connection solutions
• Willingness to work during U.S. holiday periods as needed

Qualifications Preferred

• Experience supporting U.S.-based teams
• Experience with property management, STR operations, or resort cleaning/turnover coordination
• Software: OwnerRez (Hub), Resort Cleaning, Upwork, G Suite (preferred)
• Familiarity with AI tools or ability to adopt them quickly