Global Quality & VOC Lead - Remote

Western Digital; A distancia; MXN 911,000 - 1,276,000; Jornada completa

Descripción de la vacante

A global technology company is hiring for a role focused on quality management within HR, based remotely in Mexico City. The successful candidate will be responsible for monitoring PSS performance and driving quality initiatives. This position requires proven quality management experience, strong interpersonal skills, and the ability to handle sensitive information effectively. Join a team committed to fostering an inclusive and diverse environment where you can grow and contribute.

Formación

• Proven quality management experience, ideally with qualifications in Quality and Project Management.
• Ability to independently handle multiple priorities and tasks.
• Excellent written and oral communication skills, proficiency in English.

Responsabilidades

• Construct quality measurement practices for monitoring PSS performance.
• Drive root-cause analysis for quality matters as they arise.
• Facilitate live and virtual HR-related sessions to support initiatives.

Conocimientos

Quality management experience

Data literate

Strong interpersonal communication

Problem-solving skills

Ability to handle confidential information

Herramientas

ServiceNow

Workday

Descripción del empleo

A global technology company is hiring for a role focused on quality management within HR, based remotely in Mexico City. The successful candidate will be responsible for monitoring PSS performance and driving quality initiatives. This position requires proven quality management experience, strong interpersonal skills, and the ability to handle sensitive information effectively. Join a team committed to fostering an inclusive and diverse environment where you can grow and contribute.