Global Engagement Delivery Lead – Bilingual EN/ES

Cognizant; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global IT services leader is seeking an Engagement Delivery Lead to ensure end-to-end delivery excellence. This senior role focuses on driving operational efficiency and client satisfaction across various programs. Key responsibilities include defining delivery models, overseeing diverse engagements, and leading teams to enhance productivity. Candidates must have extensive experience in IT services delivery, proficiency in English and Spanish, and a strong understanding of Agile methodologies. Join a dynamic environment to make a real impact!

Formación

• 15+ years of experience in IT services delivery.
• Proficiency in English and Spanish (spoken and written) is mandatory.
• Strong understanding of Agile methodologies and digital transformation.
• Expertise in stakeholder engagement and executive-level communication.

Responsabilidades

• Define and implement next-generation delivery models incorporating agility, automation and local talent.
• Oversee delivery across diverse engagements ensuring alignment with client objectives.
• Serve as a single point of contact for clients fostering strong relationships.
• Lead initiatives for process optimization and digital enablement to enhance productivity.
• Build and mentor high-performing teams focusing on capability development.

Conocimientos

Risk Management

Project Stakeholder Management

Key Stakeholders Management

Brand Communication

Brand and Content strategy

Data governance

Descripción del empleo

A global IT services leader is seeking an Engagement Delivery Lead to ensure end-to-end delivery excellence. This senior role focuses on driving operational efficiency and client satisfaction across various programs. Key responsibilities include defining delivery models, overseeing diverse engagements, and leading teams to enhance productivity. Candidates must have extensive experience in IT services delivery, proficiency in English and Spanish, and a strong understanding of Agile methodologies. Join a dynamic environment to make a real impact!