Gestor

Vacantes Del Occidente; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A financial services firm in Mexico is seeking a Remote Billing Specialist to oversee billing, collections, and payment processing. The ideal candidate will have strong communication skills, attention to detail, and proficiency in digital payment platforms. Responsibilities include answering payment calls, conducting collection communications, and assisting clients with payments. Bilingual (English/Spanish) candidates are preferred. The role offers a salary range of 800–900 USD per month and requires empathy and professionalism in handling sensitive discussions.

Formación

• Strong attention to detail and accuracy in financial transactions.
• Ability to handle sensitive financial conversations with empathy.
• Proficiency in relevant software and applications.

Responsabilidades

• Answer payment-related calls promptly and professionally.
• Assist clients with understanding payment options.
• Conduct collection calls with professionalism and empathy.
• Verify payment details and assist clients with secure processing.

Conocimientos

Verbal communication skills

Attention to detail

Bilingual (English/Spanish)

Organizational abilities

Analytical mindset

Herramientas

Billing software

CRM systems

Digital payment platforms

Descripción del empleo

Overview

The Remote Billing Specialist plays a vital role in maintaining the financial health and client satisfaction of the firm. This position ensures that all billing, collections, and payment processes are completed with accuracy, professionalism, and empathy. The Billing Specialist manages the firm’s payment queues, oversees collections, assists clients with payments, and monitors account aging to ensure financial efficiency and integrity.

Responsibilities

• Answer incoming payment-related calls promptly and professionally.
• Assist clients in understanding payment options and processes.
• Ensure accurate documentation of all payment inquiries and resolutions.

Collections Management

• Conduct collection calls with professionalism, empathy, and consistency.
• Follow up on past-due accounts to maintain healthy receivable balances.
• Maintain detailed records of all communication and payment arrangements.

Payment Processing Support

• Assist clients in processing payments accurately and securely.
• Verify payment details and update client accounts as needed.
• Ensure compliance with firm financial policies and confidentiality standards.
• Regularly monitor and manage the aging report to maintain a balanced portfolio.
• Identify and escalate high-risk or delinquent accounts.
• Collaborate with leadership to implement strategies for improvement.
• Excellent verbal communication and negotiation skills.
• Strong attention to detail and accuracy in all financial transactions.
• Bilingual (English/Spanish) preferred to communicate effectively with clients and with stakeholders in the firm.
• Proficiency in billing software, CRMs, and digital payment platforms.
• Strong organizational and time management abilities in a remote work environment.
• Empathy and professionalism when handling sensitive financial conversations.
• Analytical mindset to interpret aging reports and identify patterns or discrepancies.

Core Values & Work Ethic

• Commit to the Cause
• Make It Happen
• Break the Ceiling

Salary range: 800 usd - 900usd per month.