Food and Beverage Manager - Luxury Hotel

Alliance Abroad LATAM; Santiago de Querétaro; Presencial; MXN 1,192,000 - 1,359,000; Jornada completa

Descripción de la vacante

A hospitality services company is seeking a candidate to supervise daily operations in Food and Beverage. Responsibilities include ensuring compliance with standards, maintaining budgets, and developing goals for work. Ideal candidates will have a solid background in food service management, a 2-year degree, and experience in the industry. This role focuses on managing staff and enhancing customer satisfaction.

Formación

• Solid Food and Beverage background, with the ability to upsell.
• 2 years of experience in food and beverage, culinary, or related professional area.

Responsabilidades

• Supervises daily Food and Beverage shift operation.
• Ensures compliance with F&B policies and standards.
• Maintains operating budget and legal obligations.
• Develops specific goals for work organization.

Conocimientos

Conflict resolution

Staff management

Educación

2-year degree in Food Service Management or Hotel and Restaurant Management

Descripción del empleo

Overview

Location: Miami Beach, FL
Salary/Wage $65,000 - $74,000 USD annually
Position Overview
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work

Responsibilities

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.

Candidate Profile

• Education and Experience
• Solid F&B background, who are also able to upsell themselves
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management
• 2 years experience in the food and beverage, culinary, or related professional area.

Housing

Housing type: Candidate can stay 2-4 weeks at the hotel.

Requerimientos

• Educación mínima: Educación superior - Licenciatura
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Resolución de conflictos, Gestión de personal
• Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente