Enterprise Service Management Functional Lead

Pepsico; Xico; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading global beverage company is seeking an ESM Functional Lead for Global Procurement in Veracruz, Mexico. This role requires at least 7 years of experience in service management and project delivery. Responsibilities include managing functional requirements in ServiceNow and enhancing service processes across the organization. The successful candidate will have exceptional communication skills and the ability to work collaboratively across teams. Proficiency in English is required.

Formación

• Minimum of 7 years in roles such as Service management or project management.
• Experience with global teams and projects.
• Proficiency in English language is essential.

Responsabilidades

• Lead GP functional requirements for ServiceNow implementation.
• Manage ongoing backlog of service-related requirements.
• Partner with teams to ensure ESM processes are implemented effectively.

Conocimientos

Communication skills

Interpersonal skills

Customer centricity

Solution-oriented approach

Service management expertise

Educación

Bachelor's degree or equivalent

7 to 10 years of relevant experience

Herramientas

ServiceNow

ESM tools

Descripción del empleo

Overview

countries and territories around the world.

PepsiCo generated more than $79 billion in net revenue in

• , driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more.

PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).

pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture.

No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit.

At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes.

We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice.

At PepsiCo we create a Space to be y( )u.

Responsibilities

• Enterprise Service Management Functional Lead Global Procurement

Main Purpose

The PepsiCo Enterprise Service Management COE was formed within Global Business Services (GBS) in order to ensure work at PepsiCo is made simpler by enabling design amd delivery of best-in-class services that generate measurable value and provide a consumer grade experience to PepsiCo associates.

The Enterprise Service Management (ESM) Functional lead for Global Procurement (GP) is accountable for leading function in providing prioritized demand and requirements for GBS GP in ServiceNow and other related ESM tools.

The role will leverage service management expertise, as well as functional expertise to gather and prioritize the requirements for GP, partnering with ESM COE to ensure requirements are enabled in ServiceNow according to business expectations & success criteria.

The ESM Functional lead is also accountable, working with the ESM COE, to ensure ESM processes / practices such as Service Design, Service portfolio management, Case management, Service request management, and Knowledge management are executed, governed, and continually improved with the function.

Accountabilities

• Define, maintain, and prioritize all GP functional requirements for implementation in ServiceNow and other Enterprise service management related tools & solutions, with a strong focus on Service design, user experience, Service Performance Management and continual improvement.

Manage and prioritize ongoing backlog of service related requirements and enhancements for the GP function.

• Partner with the Enterprise Service management COE to ensure ESM processes / practices such as Service Design, Service portfolio management, Case management, Service request management, Knowledge management, and Demand management are adopted, executed, governed, and continually improved within the function
• Analyze service related performance data to drive continual service improvement with service owners & capability leads
• Partner with ESM COE & change management to serve as expert and champion of Enterprise service management process & practices within the Function

Thank you so much for thinking about PepsiCo to start or continue your career!

Qualifications

• Have at least 18 months in your current function
• Notify your direct leader and HRBP that you are interested on the position
• PDR evaluation of at least 2 / 2 on the last two years
• Have not received any warrants and / or disciplinary notifications on the last 12 months
• Education / requirements
• 7 to 10 years experience in relevant roles, including GP category roles, GBS roles, Service management & delivery, project management or delivery, service design, service management, business process design, business architecture, etc.
• Broad and strong understanding of business processes related to GP
• Broad understanding of service management processes and practices, such as Service design, knowledge management, case management, service catalog, etc.
• Experience with platforms / digital solutions within GBS / Service management organizations such as requirements analysis, design, configuration, and implementation
• Non Technical Skills
• Experience working on global teams, projects or implementations
• Exceptional communication skills.
• Ability to work collaboratively and proactively with multi-functional teams and across multiple stakeholders
• Strong interpersonal skills; customer centric and solution oriented
• Experience with ServiceNow or other industry service management solutions is strongly preferred

Proficiency in English language