Enhanced Operations Service Specialist - Application Alert

SAP SE; San Pedro Garza García; Presencial; MXN 900,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading enterprise software company in San Pedro Garza García seeks an experienced Operations Service Specialist to safeguard and optimize customers' SAP cloud investments. You will monitor SAP systems, ensure quality delivery, and resolve technical issues. Ideal candidates have over 10 years of SAP experience, strong analytical skills, and a bachelor’s degree. The role offers opportunities for continuous learning and a supportive environment.

Servicios

Constant learning opportunities

Flexible working models

Health and wellness focus

Formación

• 10+ years of relevant experience in SAP Basis/SAP Operations/SAP Monitoring.
• Strong knowledge of SAP systems and infrastructure components.
• Experience in Problem Management and Root cause analysis methodologies.

Responsabilidades

• Ensure day-to-day quality service delivery through KPIs.
• Monitor SAP system alerts in a 24*7 shift model.
• Perform proactive analysis of critical alerts.

Conocimientos

SAP Basis

HANA Database

SAP Monitoring

Analytical Skills

Troubleshooting Skills

Educación

Bachelor’s degree in Computer Science

Engineering

Information Technologies Management

Herramientas

SAP Solution Manager

CCMS

Descripción del empleo

Operations Service Specialist - Application Alert

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES

RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform – with SAP alongside them during every step of the way.

RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment, while benefiting from a new level of flexibility – tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.

Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP’s own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers’ own existing datacentres. SAP has established strategic partnerships with the major cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), to offer customers maximum choice for their SAP private cloud deployment.

Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering.

The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

What you’ll do:

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.

A customer first mindset is a must.

As an Enhanced Operations Service Specialist - you are responsible for:

• Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
• Monitor SAP system alerts across various landscapes (ABAP, Java, HANA DB, other Non-NetWeaver etc.) in shift model (24*7) operations
• Perform proactive analysis of recurring or critical alerts to identify underlying issues.
• Take required corrective actions to prevent potential system downtime or degradation.
• Work closely with SAP Basis, Infrastructure, and Application teams to resolve technical issues.
• Maintain system stability by ensuring timely response to alerts and implementing long-term fixes.
• Analyze performance metrics, logs, and trends to anticipate risks and reduce future alerts.
• Document issues, RCA (Root Cause Analysis), and preventive measures.
• Participate in system health checks, performance tuning, and periodic maintenance activities.
• Ensure compliance with internal SLAs, audit requirements, and operational best practices.
• Recommend/implementation of automation opportunities for repetitive alert-related tasks.

SKILLS AND COMPETENCIES

• 10+ years of relevant experience in SAP Basis / SAP Operations / SAP Monitoring.
• Strong knowledge of SAP systems, HANA database, and infrastructure components.
• Hands‑on experience with SAP Solution Manager, CCMS, FRUN, or third‑party monitoring tools.
• Ability to diagnose system issues using logs, traces, and alert outputs.
• Strong analytical and troubleshooting skills with a proactive problem‑solving mindset.
• Experience implementing preventive actions and stabilizing systems.
• Good understanding of Linux/Unix and networking fundamentals is a plus.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 10+ years of related professional experience.
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP).
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution‑oriented thinking.
• Very good communication and networking skills.
• Experience safeguarding customer relationship.
• Very good English language skill is required.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail] . Requests for reasonable accommodation will be considered on a case‑by‑case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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