Emulate3D Tech Support Engineer: Digital Twin Specialist

Rockwell Automation; Ciudad de México; Híbrido; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading industrial technology company in Mexico City is seeking an Emulate3D Technical Support Engineer to provide technical assistance to customers and resolve model issues. The ideal candidate possesses a Bachelor's degree in a relevant STEM field and 1-2 years of experience with digital twin software. This role offers opportunities for personal growth, a hybrid working model, and comprehensive benefits including mindfulness programs and a volunteer matching program.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Formación

• Minimum 1-2 years of experience with Emulate3D or digital twin software.
• Experience communicating updates and resolutions to customers and partners.

Responsabilidades

• Provide technical support to external customers and partner companies.
• Resolve issues with customer models.
• Create example models.
• Report issues and feature requests to the development team.

Conocimientos

Fluency in English

Problem-solving skills

Customer focus

Team-oriented personality

Educación

Bachelor's degree in electrical/computer/mechanical/Mechatronics Engineering, Computer Science, or other STEM subjects

Herramientas

C / C++ / C#

PLCs and other Rockwell products

Descripción del empleo

A leading industrial technology company in Mexico City is seeking an Emulate3D Technical Support Engineer to provide technical assistance to customers and resolve model issues. The ideal candidate possesses a Bachelor's degree in a relevant STEM field and 1-2 years of experience with digital twin software. This role offers opportunities for personal growth, a hybrid working model, and comprehensive benefits including mindfulness programs and a volunteer matching program.