Director, Account Management

Mastercard; Ciudad de México; Presencial; MXN 1,500,000 - 2,500,000; Jornada completa

Descripción de la vacante

A leading financial services firm in Mexico City is seeking a Director, Account Management to oversee client relationships and drive revenue growth. This role demands extensive experience in account management and strategic planning. Applicants should have a Bachelor's degree in a relevant field, strong analytical skills, and a proven track record of building robust client relationships. The position offers the opportunity to work closely with various stakeholders, ensuring alignment with organizational goals.

Formación

• Extensive experience in account management, leadership and strategic planning.
• Ability to thrive in a fast-paced environment and work effectively in a highly matrixed organization.
• Proven track record of strategic planning and business development.

Responsabilidades

• Develop and execute account strategies for key clients in alignment with regional Strategy.
• Build and maintain a robust pipeline of opportunities aligned to industry trends.
• Serve as a strategic advisor to the client, proposing scalable solutions.

Conocimientos

Leadership presence

Analytical skills

Communication

Decision-making

Negotiation

Educación

Bachelor’s degree in finance, Economics, Business Administration, or related field

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview

The Mastercard Mexico team is looking for a Director, Account Management for strategic regional clients. This role oversees client relationships, manages account teams, and develops strategies to drive revenue growth and client satisfaction. This includes aligning account strategies with company goals, advocating for client needs internally, and ensuring the organization meets client expectations.

As a Director, Account Management, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, payments & cross‑border products positioning. You will work closely with Product Leads, Transfer Solutions leads, and other key market stakeholders to define goals and implement initiatives aligned with the country’s mission and long-term strategy.

Role

• Develop and execute account strategies for key clients in alignment with regional Strategy.
• Build and maintain a robust pipeline of opportunities, aligned to industry trends and corporate priorities in the region.
• Collaborate with internal teams (Product, Account Management, Data & Services) to develop tailored value propositions for existing and new portfolios.
• Serve as a strategic advisor to the client, proposing scalable solutions that leverage Mastercard’s platforms and services.
• Build and maintain strong relationships with clients.
• Contribute to local and regional initiatives that support Mastercard’s role in driving economic development.

All About You

• Bachelor’s degree in finance, Economics, Business Administration, or related field.
• Leadership presence with the ability to develop and maintain high quality relationships across stakeholders in organization and C‑suite level of customers/partners.
• Ability to thrive in a new and fast‑paced environment and work effectively in a highly matrixed organization.
• Analytical skills combined with operational experience.
• Extensive experience in account management, leadership and strategic planning.
• Strong analytical, communication, and decision‑making skills.
• Proven track record of strategic planning and business development.
• Building strong relationships with clients, communicating effectively, and negotiating contracts and renewals.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.