Desktop Support Engineer L1

Iron Systems, Inc; Nuevo Laredo; Presencial; MXN 535,000 - 715,000; Jornada completa

Descripción de la vacante

A leading IT services company in Nuevo Laredo is seeking a Technician to install, configure, and maintain desktop systems and peripheral equipment. Responsibilities include troubleshooting software and hardware, providing support for mobile devices, and adhering to Service Level Agreements. Ideal candidates will have a strong background in network configurations and communication skills. Compliance with safety gear requirements and REGSE Mexico regulations is mandatory. This role offers unique opportunities to engage with high-profile clients.

Formación

• Experience with IMAC services for IT assets.
• Ability to support mobile devices and equipment.
• Familiarity with network troubleshooting for LAN connectivity.

Responsabilidades

• Install, configure, and maintain desktop computers and peripherals.
• Provide high-touch service for VIP support.
• Document incidents and resolutions for knowledge base.

Conocimientos

Installing, configuring, and maintaining desktop computers

Hardware/software troubleshooting

Office 365 support

Good communication skills

Knowledge of DHCP and DNS

Descripción del empleo

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite-toed shoes.
• All remaining safety gear will be provided onsite.
• REPSE Mexico (Registro de Prestadoras de Servicios Especializados u Obras Especializadas) compliance is mandatory.