Customer Support Specialist I

Uber Freight; Monterrey; Presencial; MXN 20,000 - 40,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated individual to join their customer service team. This role involves engaging with customers and carriers to ensure seamless tracking and communication, while also contributing to process improvements. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service. This is a fantastic opportunity to grow in a dynamic environment that values innovation and efficiency, making a significant impact on operations and customer satisfaction.

Formación

• Bachelor’s degree or equivalent experience required.
• 1+ years of customer interaction or 2+ years of communication experience.

Responsabilidades

• Provide top-tier service to customers and carriers.
• Support fast-paced account operations and process improvements.

Conocimientos

Customer Service

Communication Skills

Process Improvement

English Language Skills

Educación

Bachelor’s Degree

Descripción del empleo

Responsibilities:

1. Perform time-sensitive, front-line, customer- and carrier-facing tracking
   • Be the subject matter expert on tracking, check-calls, carrier connectivity, and in-transit carrier operations
   • Provide top-tier carrier and customer service
   • Support fast-paced account operations
2. Process improvement
   • Communicate with and provide feedback to improve on or create tracking processes
3. Other responsibilities as assigned

Minimum Requirements:

1. Bachelor’s degree complete – or – bachelor’s degree in progress and 1+ year of experience with customer interaction and communication – or – 2+ years of experience with customer interaction and communication
2. Excellent English language skills – verbal and written