Customer Support & Purchases

Arrow Electronics, Inc.; Tlaquepaque; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology firm located in Tlaquepaque, Mexico, is seeking a Customer Support & Purchases professional to bridge customer support and procurement functions. This hybrid role involves managing customer inquiries, resolving issues, and maintaining relationships while overseeing supplier negotiations and purchase orders. Candidates should have a 4-year degree, 3-5 years of experience in the electronic industry, ERP system knowledge, and fluency in English. Exceptional benefits and growth opportunities are also offered.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Employee Discount Program

On-site Gym

Formación

• 3-5 years of experience in electronic and/or manufacturing industry required.
• Experience with ERP systems such as Oracle and/or SAP is crucial.
• Intermediate-advanced knowledge of Microsoft Excel necessary.

Responsabilidades

• Manage customer inquiries via email, phone, or chat.
• Negotiate terms and pricing with suppliers.
• Create and manage purchase orders efficiently.

Conocimientos

ERP systems experience

Proficient in Microsoft Excel

Fluent in English

Customer relationship management

Educación

4-year degree

Herramientas

Oracle

SAP

Descripción del empleo

Position:

Customer Support & Purchases

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Join our Customer Support team in Guadalajara!

What You'll Be Doing:

This hybrid role is designed to bridge customer support and procurement functions, ensuring seamless communication between Arrow Electronics' customers and suppliers. The individual will be responsible for managing customer inquiries, resolving issues, and maintaining strong relationships while simultaneously handling supplier negotiations, purchase orders, and inventory management.

Customer Support Associate Duties:

Customer Interaction: Respond to customer inquiries via email, phone, or chat, providing timely and accurate information about products, services, and order statuses.

Issue Resolution: Address and resolve customer complaints or concerns, ensuring satisfaction and maintaining loyalty.

Order Management: Process customer orders, track shipments, and provide updates on delivery timelines.

Documentation: Maintain detailed records of customer interactions and transactions in the CRM system.

Collaboration: Work closely with internal teams (sales, logistics, and technical support) to ensure customer needs are met efficiently.

Buyer Duties:

Supplier Relations: Build and maintain strong relationships with Arrow's suppliers, negotiating terms and pricing to optimize procurement.

Purchase Orders: Create, review, and manage purchase orders, ensuring accuracy and compliance with company policies.

Inventory Management: Monitor stock levels and coordinate with suppliers to replenish inventory as needed.

Market Analysis: Stay updated on market trends, supplier performance, and pricing fluctuations to make informed purchasing decisions.

Reporting: Generate reports on procurement activities, supplier performance, and cost savings for management review.

What We Are Looking For:

• Typically requires a 4-year degree
• 3-5 years of experience in electronic and/or manufacturing industry.
• Proven experience with ERP systems such as Oracle and/or SAP.
• Intermediate-advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English. This role with communicate with c-level executives.
• Attention to detail, solutions oriented, sense of urgency.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's In It for You:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days + sick days + birthday + holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow’s Employee Discount Program
• On-site Gym and Lockers, Free for Use to All Employees!
• Growth Opportunities, and more!

Apply now!

#LI-Hybrid

#LI-DR1

Annual Hiring Range/Hourly Rate:

$22,208.33 - $31,781.75 MXN Monthly

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support