Customer Success Manager

Smartly; Xico; Presencial; MXN 909,000 - 1,274,000; Jornada completa

Descripción de la vacante

A leading advertising technology company in Mexico is seeking a Customer Success Manager to manage customer accounts and develop marketing strategies. This role involves nurturing relationships and advising clients to optimize their advertising performance. Ideal candidates should have over 3 years of experience in account management within B2B SaaS, excellent communication skills, and fluency in both English and Spanish. This position offers the opportunity to work in a diverse team and contribute to innovative marketing solutions.

Formación

• 3+ years of account management experience in B2B SaaS or corresponding agencies.
• Ability to explain complex concepts clearly and effectively.
• Professional spoken and written English required.

Responsabilidades

• Manage customer accounts through communication and marketing expertise.
• Develop and implement online marketing strategies.
• Build and manage relationships with customers and partners.

Conocimientos

Account management experience

Communication skills

Online marketing expertise

Fluency in Spanish

Descripción del empleo

Overview

As a Customer Success Manager at Smartly you will take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You will function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast‑paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

Responsibilities

• Manage and nurture your own customer accounts through day‑to‑day communication and online marketing expertise.
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
• Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e‑commerce, travel, classified, mobile apps, etc.).
• Build, manage and develop strong relationships with customers and Facebook.
• Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop.
• Are able and willing to travel for meetings, conferences and industry events.

Qualifications

• 3+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
• Great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance.
• Professional spoken and written English plus fluency in Spanish.

About Smartly

Smartly is the AI‑powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave : Creative Advertising Technologies with PwC validating the results it delivers for brands.

We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

Our end‑to‑end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.

Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.