Customer Service Team Lead - Data-Driven Escalation Expert

Thales; Cuernavaca; Presencial; MXN 898,000 - 1,259,000; Jornada completa

Descripción de la vacante

A global technology company in Cuernavaca is seeking a Customer Service Team Leader. This role involves leading a team to ensure high levels of customer satisfaction and operational excellence in the NORAM market. Candidates should have over 5 years of experience with at least 2 years in leadership. A Bachelor's degree in relevant fields and fluency in English are required. This position offers opportunities for career development within a global organization.

Servicios

Career development opportunities

Global mobility policy

Formación

• 5+ years of experience in customer service, with at least 2 years in a leadership role.
• Proven ability to manage teams and drive customer satisfaction.
• Fluent in English, both written and spoken.

Responsabilidades

• Lead a team of customer service professionals to ensure high customer satisfaction.
• Handle complex issues and ensure timely resolution.
• Mentor Customer Service Representatives and drive process improvements.

Conocimientos

Leadership

Customer satisfaction

Process improvement

Data analysis

Educación

Bachelor’s degree in Business Administration or International Relations or Industrial Engineering

Herramientas

Office

Outlook

Descripción del empleo

A global technology company in Cuernavaca is seeking a Customer Service Team Leader. This role involves leading a team to ensure high levels of customer satisfaction and operational excellence in the NORAM market. Candidates should have over 5 years of experience with at least 2 years in leadership. A Bachelor's degree in relevant fields and fluency in English are required. This position offers opportunities for career development within a global organization.