Customer Service Representative

Support Services Group; Hermosillo; Presencial; MXN 133.920 - 267.840; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary structure

Paid training

Career growth opportunities

Food vouchers

Performance-based incentives

Descripción de la vacante

An established industry player is seeking a Customer Service Representative to join their dynamic call center team. In this engaging role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently. The ideal candidate will possess excellent communication skills and a customer-first mindset. This opportunity offers a supportive team environment and the chance to grow your career while making a real impact. If you are enthusiastic about helping others and thrive in a fast-paced setting, this position is perfect for you!

Formación

• Advanced English level (written and spoken) is required.
• Previous customer service or call center experience preferred.

Responsabilidades

• Handle inbound/outbound customer calls with professionalism and empathy.
• Resolve complaints and escalate issues when necessary.

Conocimientos

Communication Skills

Problem-solving Skills

Multitasking

Customer Service

Descripción del empleo

We are looking for a Customer Service Representative to join our dynamic call center team! In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently. If you have excellent communication skills and enjoy helping people, we’d love to hear from you!

Responsibilities:

1. Handle inbound/outbound customer calls with professionalism and empathy
2. Provide accurate information and solutions to customer inquiries
3. Resolve complaints and escalate issues when necessary
4. Document interactions and update customer records in the system
5. Meet performance metrics, including call quality and response time
6. Maintain a positive and professional attitude in a fast-paced environment

Qualifications:

1. Must work onsite
2. Advanced English level (written and spoken)
3. Previous customer service or call center experience preferred
4. Ability to multitask and navigate multiple systems
5. Problem-solving skills with a customer-first mindset
6. Comfortable working with call scripts and performance targets

Benefits:

1. Competitive salary structure
2. Paid training and career growth opportunities
3. Food vouchers to support daily expenses
4. Performance-based incentives
5. Positive and supportive team environment

Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment. If you are enthusiastic about sales, customer service, and working in a multicultural setting, we welcome you to apply today.