Customer Quality Engineer

Safran Cabin; Tijuana; Presencial; MXN 1,285,000 - 1,653,000; Jornada completa

Descripción de la vacante

A leading aerospace company in Tijuana is seeking an Intercompany External Quality Engineer to manage quality-related communication with customers. This role requires 4-6 years of aerospace experience, a Bachelor's degree in Engineering or Quality, and fluency in both English and Spanish. The successful candidate will enhance product quality, ensure compliance with aerospace regulations, and drive customer satisfaction.

Formación

• 5+ years of experience in aerospace manufacturing or quality roles.
• Strong knowledge of AS9100 and aerospace regulatory requirements.
• Ability to travel and work remotely as needed.

Responsabilidades

• Serve as primary point of contact for customer quality representatives.
• Manage customer communications regarding quality issues.
• Participate in audits and quality meetings.

Conocimientos

Quality tools and methods

Fluent in English and Spanish

Written and verbal communication

Understanding engineering documents

Educación

Bachelor’s degree in Engineering or Quality

Herramientas

Microsoft Office

Descripción del empleo

Overview

The Intercompany External Quality Engineer serves as the primary liaison between the contract holding site of the company, a sub-tier / manufacturing site within Safran Cabin, and its aerospace customers on all quality-related matters. This role ensures requirements are clearly communicated, effectively addressed, and continuously monitored. The position supports the organization in maintaining compliance with AS9100 as well as other applicable aerospace regulatory & customer requirements, while driving customer satisfaction and product quality performance.

Responsibilities

• Act as the primary point of contact for customer quality representatives.
• Manage customer communications regarding nonconformances, escapes, corrective/preventive actions, and quality performance issues.
• Participate in customer audits, reviews, and program quality meetings.
• Interpret and communicate customer contractual quality requirements to internal teams.
• Collaborate with Program Quality Engineering, Program Management, Operations, Engineering, and Supply Chain to resolve quality concerns and prevent recurrence.
• Lead root cause analysis and corrective action activities (RCCA/8D) to ensure robust solutions.
• Support the contract review process by evaluating and clarifying customer-specific quality requirements, flow down and consumption.
• Monitor and analyze internal quality metrics (PPM, OTD, defect trends) against customer expectations.
• Ensure adherence to AS9100, ISO 9001, customer-specific standards, and regulatory requirements (FAA/EASA, NADCAP where applicable).
• Prepare and deliver regular quality performance reports for customers and senior leadership.
• Maintain records of quality escapes, customer communications, and corrective action responses.
• Support internal and external audits, ensuring timely closure of findings.
• Conduct/perform Quality System audits on intercompany facilities as required.
• Develop, maintain and report to management on Key Performance Indicators

Required Qualifications

• Bachelor’s degree in Engineering, Quality, or related technical discipline (or equivalent experience).
• 4–6 years of experience in aerospace manufacturing, with exposure to quality or customer-facing roles.
• Strong knowledge of AS9100 and aerospace regulatory requirements.
• Proficiency in quality tools and methods (8D, RCCA, FAIRs/AS9102, FMEA).
• Strong written and verbal communication skills with the ability to interface effectively at all levels of the organization and with customers.
• Fluent in both English and Spanish languages (written and spoken), able to lead meetings, while understanding & explaining complex engineering, metrology and quality assurance topics effectively, in writing and verbally in either language.
• Available to physically travel to, and work remotely from different locations around the world, for various lengths of time.
• Must have a strong working knowledge of Microsoft Office tools (Word, Excel, powerpoint, etc)
• Confident with understanding and interpreting engineering documents (MBD, 2D drawings, specifications, etc).

Preferred Qualifications

• Experience with customer quality portals (e.g., Boeing Supplier Portal, Airbus SupplyOn).
• Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of NADCAP special processes.
• Working knowledge of GD&T and aerospace drawings.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities.

Key Performance Indicators (KPIs)

• Timeliness and effectiveness of corrective actions.
• Customer quality metrics (PPM, OTD, escape rates).
• Reduction in repeat nonconformances.
• Successful completion of customer and regulatory audits.