Customer Program Coordinator

MKS Instruments; Santiago de Querétaro; Presencial; MXN 692,000 - 1,039,000; Jornada completa

Descripción de la vacante

A leading manufacturing company in Querétaro is seeking a Customer Program Coordinator to support critical customer program needs by partnering with various internal teams. Responsibilities include organizing logistics issues, coordinating with sales operations, and ensuring customer satisfaction. Candidates should have a Bachelor’s degree, at least 5 years of experience in customer service, and proficiency with Excel and ERP systems. This role demands effective communication and strong organizational skills.

Formación

• 5+ years related experience in a customer-oriented role.
• Experience with logistics and supply chain management.
• Ability to handle multiple tasks in a manufacturing environment.

Responsabilidades

• Organizes and handles logistics issues in a manufacturing setting.
• Coordinates with sales and operations teams to meet customer needs.
• Uses Excel and other tools to manage customer deliveries.

Conocimientos

Customer service experience

Excel proficiency

ERP Systems (Oracle/SAP)

Educación

Bachelor's degree or equivalent experience

Herramientas

Outlook

Word

Descripción del empleo

Overview

A Day in Your Life at MKS: As a Customer Program Coordinator at MKS, you will partner with Key Account, Customer Service and Planning teams to support our critical customers program needs. In this role, you will report to the Demand Planning Manager.

Responsibilities

• Organizes and handles a variety of logistics issues in a manufacturing environment
• Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, import-export licensing, shipment of products, and third-party warehousing
• Evaluates customer support and field service commitments to ensure customer requirements are met
• Serves as liaison between sales and operations teams to develop concepts and coordinate product knowledge; provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts
• Communicate effectively and professionally with external and internal customers
• Foster a respectful and positive environment for both colleagues and customers
• Use Excel and other tools to develop customer deliveries based on their needs and MKS\'s abilities

Skills You Bring

• Bachelor\'s degree or equivalent experience
• 5+ years related experience
• Experience working directly with customers
• Experience with Excel, Outlook and Word
• ERP Experience (Oracle/SAP)

Preferred Skills

• APICS CPIM Certification

Physical Demands and Working Conditions

• Perform activities such as sitting, standing, or typing for extended periods of time
• Regularly requires good manual dexterity and coordination
• Occasionally moves/positions objects up to 20 pounds
• Ability to remain in a stationary position for 20% of the time
• Frequently positions self to perform tasks and positions objects below, at, and above shoulder level
• Regularly requires manual dexterity and coordination of objects below, at and above shoulder level
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
• Operates in a [professional office and/or laboratory/manufacturing] environment
• Constantly operates a computer and other office productivity machinery
• Ability to observe documents and details at close range (within a few feet of the observer)
• Noise level in the work environment is usually average

Equal Opportunity and Accommodations

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail]

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role