Customer Care Representative

Kerry; San Juan del Río; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading taste and nutrition company in Querétaro is seeking a Customer Care Representative Jr. This role focuses on ensuring accurate customer order fulfillment and requires proactive communication with clients and collaboration with internal teams. Ideal candidates will have a Bachelor’s degree in Business or related fields, along with 1-2 years of relevant experience. Strong customer service skills and proficiency in English are essential. Join the team to help create healthier products and enhance customer satisfaction.

Formación

• Bachelor’s degree in Business, Logistics, International Trade, or related fields is desired.
• 1-2 years of experience in customer service, order management, supply chain, or similar roles.
• Intermediate Excel skills; experience with ERP systems is an advantage.
• Intermediate to advanced English proficiency.

Responsabilidades

• Validate customer orders and ensure accuracy.
• Communicate expected inventory availability to customers.
• Track delivery status with transportation partners.
• Manage customer complaints and provide timely responses.

Conocimientos

Customer service skills

Order management

Communication skills

Educación

Bachelor’s degree in Business, Logistics, International Trade

Herramientas

ERP systems

Excel

Descripción del empleo

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Representative Jr. is responsible for ensuring the Order Fulfillment process is executed accurately and within established timelines. The role requires close coordination with internal teams, proactive communication with clients, and diligent follow‑up to ensure service excellence and business continuity.

Key responsibilities

• Validate that customer orders entered into the system contain the correct information.
• Verify inventory availability and communicate expected availability dates to customers.
• Review demand and coordinate any required adjustments with internal teams.
• Follow up on order status and notify customers about any changes in delivery or availability.
• Coordinate resolution of order blocks or issues by engaging the appropriate internal areas.
• Track delivery status with transportation partners to ensure on‑time fulfillment.
• Manage customer complaints or claims, coordinating investigation and providing timely responses.
• Contribute to business continuity by keeping procedures updated and supporting backup planning.
• Maintain clear communication with relevant departments to ensure smooth order processing.

Qualifications and skills

• Bachelor’s degree in Business, Logistics, International Trade, or related fields (desired).
• 1-2 year of experience in customer service, order management, supply chain, or similar roles.
• Basic knowledge of Order Fulfillment, inventory management, and logistics is a plus.
• Intermediate Excel skills; experience with ERP systems is an advantage.
• English: Intermediate - advanced.