CTL - Account Manager

Ivemsa; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexicali seeks an experienced e-commerce manager to oversee product listings and account operations on platforms like Mercado Libre. The ideal candidate will have over 2 years of experience, proficiency in data analysis tools, and strong English skills. Responsibilities include launching ad campaigns and collaborating with internal teams to optimize operations. This role requires attention to detail and the ability to manage multiple priorities.

Formación

• 2+ years of experience managing e-commerce marketplaces.
• English proficiency strongly preferred.
• Self-starter with strong attention to detail.

Responsabilidades

• Manage and optimize product listings to increase visibility.
• Oversee daily account operations including pricing and logistics.
• Launch and monitor advertising campaigns.

Conocimientos

E-commerce management

Data analysis

Customer service

SEO

Logistics coordination

Herramientas

Excel

Google Sheets

Mercado Ads

Descripción del empleo

Key Responsibilities

• Manage and optimize all product listings to increase visibility and conversion.
• Oversee daily account operations, including pricing, inventory, logistics coordination, and customer interactions.
• Launch and monitor advertising campaigns using Mercado Ads to drive sales and ROAS.
• Analyze marketplace data and performance metrics to identify trends and opportunities.
• Collaborate with internal teams (e.g. product, fulfillment, customer service) to ensure smooth operations.
• Stay updated on Mercado Libre’s policies, promotional events, and algorithm changes.
• Manage reviews, customer inquiries, and potential disputes professionally.
• Develop and execute promotional strategies for key sales events (e.g. Hot Sale, Cyber).
• Support onboarding and scale-up of additional accounts or clients as needed.

Qualifications

• 2+ years of experience managing e-commerce marketplaces (Mercado Libre, Amazon, etc.).
• English proficiency strongly preferred.
• Familiarity with refurbished tech or consumer electronics categories.
• Strong understanding of marketplace operations: SEO, ads, customer service, inventory.
• Proficient in data analysis tools (Excel, Google Sheets, or marketplace dashboards).
• Self-starter with strong attention to detail and ability to manage multiple priorities.
• Experience using Mercado Libre back-end tools (e.g. Mercado Ads, Business Insights, MELI APIs).
• Understanding of LATAM logistics and fulfillment processes.