Consumer Growth Operations Manager

Uber; Ciudad de México; Híbrido; MXN 1,071,000 - 1,429,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City seeks a Consumer Growth Manager to drive user acquisition, retention, and engagement for Uber Eats. This role involves designing strategic initiatives, optimizing processes, and managing budgets effectively. The ideal candidate has at least 3 years of analytical experience and is proficient in English and Spanish. Strong Excel skills and the ability to communicate across teams are essential. This position supports a hybrid work model allowing collaboration in the office.

Formación

• Minimum of 3 years of experience in analytical problem-solving.
• Proficient in English and Spanish.
• Ability to make data-driven decisions.
• Strong communication across teams.
• Advanced skills in Excel.

Responsabilidades

• Design and lead initiatives for user acquisition and retention.
• Optimize processes for efficient business operations.
• Manage promotional budgets for maximum impact.
• Identify new features for improving customer experience.
• Build partnerships with cross-functional teams.

Conocimientos

Analytical problem-solving

Data-driven decision-making

Communication skills in English

Communication skills in Spanish

Critical thinking

Advanced Excel

Herramientas

SQL

Descripción del empleo

About the Role

This role is a unique opportunity to make a direct impact in shaping the food delivery category and the future of Uber Eats in Mexico.

As a Consumer Growth Manager, you’ll define and implement the strategy for eater acquisition, retention, and engagement across Mexico. You’ll work closely with the local Territory team and the broader Operations organization to ensure strategies are aligned and executed effectively.

This position calls for օգտագործում՝ blend of analytical expertise, strategic thinking, strong execution, and collaboration across teams.

What You’ll Do

Strategy Development

• Design and lead a roadmap of initiatives to drive user acquisition, retention, and engagement.

Process Optimization

• Scale and refine new and existing processes to help the business operate efficiently and grow sustainably.

Budget Management

• Manage promotional budgets effectively to maximize acquisition, engagement, and retention impact.

Product widening ~Improvement

• Identify and advocate for new features that enhance the Uber Eats customer experience.

• Collaborate {with central teams to prioritize and local_page product rollouts for Mexico.

Stakeholder Management & Collaboration

• Build strong partnerships with cross-functional, regional, and central teams (e.g., Marketing, Community Operations, Policy, Communications, Legal) to drive long-term growth and strengthen Uber’s global network.

Basic Qualifications

• A minimum of 3 years of experience solving analytical problems in business consulting, investment banking, or a high-growth environment.

• Professional paws in English and Spanish.

• Strong critical thinking and analytical wüljlerinin comfortably making data-driven decisions.

• Ability to communicate effectively across diverse teams and stakeholders.

• Advanced Excel skills.

• SQL experience is a plus.

Preferred Qualifications

• Hands‑on experience with SQL for data analysis and decision-making.

Uber's mission is to reimagine the ukll. provider as moving the world for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].